Mack Valance Email & Phone Number

Los Angeles, Ca, Us

California, United States

Support the talent acquisition, development, and retention of branch sales and operations associates. Adhere to all company policies and procedures. Manage a location in the absence of the branch manager. Major Tasks, Responsibilities, and Key AccountabilitiesManages the branch whenever the manager is not present or when the branch does not have an on-site Branch Manager. Assists the manager in developing strategies to drive branch sales and profitability. Assists with the… Show more Support the talent acquisition, development, and retention of branch sales and operations associates. Adhere to all company policies and procedures. Manage a location in the absence of the branch manager. Major Tasks, Responsibilities, and Key AccountabilitiesManages the branch whenever the manager is not present or when the branch does not have an on-site Branch Manager. Assists the manager in developing strategies to drive branch sales and profitability. Assists with the coordination of procurement, inventory control, shipping and receiving, warehousing, and sales in accordance with policies, principles, and procedures established by the organization. Solves problems at the branch level. Investigates customer complaints involving matters such as damaged items, overcharges, and shipment/delivery delays. Makes necessary resource adjustments. Manages operational branch level problems, including coaching and disciplining associates and investigating inventory discrepancies by running standard and special reports and making adjustments as required. Approves and processes credit memos. Serves customers and works at the counter or inside sales function as necessary. Ensures all sales orders are billed correctly and in a timely manner. Schedules staff and analyzes budgets and variances. Interviews applicants and makes recommendations to the manager for open positions. Trains associates. Plans, assigns, and directs work. Addresses complaints and resolves problems. Implements and applies internal human resources policies and procedures in a consistent manner designed to develop and maintain positive associate relations. Leads a team of professional associates to achieve company wide goals while promoting a healthy productive work environment. Show less

California, United States

Plan, direct, and coordinate the storage and distribution operations of products and materials. Major Tasks, Responsibilities, and Key Accountabilities include establish standard and emergency operating procedures. Plan, develop, and implement warehouse safety and security programs and activities.Review work orders, consumption reports, and demand forecasts to estimate peak delivery periods and issue work assignments. Supervise the activities of workers engaged in receiving, storing, and… Show more Plan, direct, and coordinate the storage and distribution operations of products and materials. Major Tasks, Responsibilities, and Key Accountabilities include establish standard and emergency operating procedures. Plan, develop, and implement warehouse safety and security programs and activities.Review work orders, consumption reports, and demand forecasts to estimate peak delivery periods and issue work assignments. Supervise the activities of workers engaged in receiving, storing, and shipping product and materials. Develop and implement plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design. Schedule surface pickup, delivery, or distribution of products and materials. Prepare or direct preparation of correspondence, reports, and operations maintenance and safety manuals. Provides solutions for day to day issues and ensures that work is performed consistently with company policies and procedures. Leads a team of professional associates to achieve company wide goals while promoting a healthy productive work environment. Show less

Chatsworth, Ca

Audit inventory to keep systems in balance during daily order processing.Research and resolve all keyed issues, adjustments and discrepancies. Ensures compliance with established internal control procedures.Assists in maintaining inventory accuracy. Complete follow up to all previous inventory adjustments. Completes and reviews cycle counts.Maintain time control tables consistent with base tables, key and review allocations.Receives products from vendors to check for quality… Show more Audit inventory to keep systems in balance during daily order processing.Research and resolve all keyed issues, adjustments and discrepancies. Ensures compliance with established internal control procedures.Assists in maintaining inventory accuracy. Complete follow up to all previous inventory adjustments. Completes and reviews cycle counts.Maintain time control tables consistent with base tables, key and review allocations.Receives products from vendors to check for quality. Communicates potential quality issues to buyers.Maintains quality control and inventory control manuals. Show less

Canoga Park, Ca

As Production Manager at HigherGround Inc. I wore many hats, and worked closely with many departments such as R&D, Marketing, Sales, Client support, Installation services, HR, and Accounting. The Production manager is responsible for all operational aspects of manufacturing to fulfillment. This included purchasing, receiving, material planning, resource planning, workforce scheduling, inventory control, processes control, product sourcing & cost negotiation, supplier management, service level… Show more As Production Manager at HigherGround Inc. I wore many hats, and worked closely with many departments such as R&D, Marketing, Sales, Client support, Installation services, HR, and Accounting. The Production manager is responsible for all operational aspects of manufacturing to fulfillment. This included purchasing, receiving, material planning, resource planning, workforce scheduling, inventory control, processes control, product sourcing & cost negotiation, supplier management, service level agreements, front line customer support, software installation / configuration & support, quality assurance, shipping (domestic & overseas), vendor evaluations / qualification, and continuous improvement planning. Show less

Canoga Park, Ca

As Production Technician I was responsible for assembling, configuring, and testing HG's turn key server solutions to ensure products are working exactly as intended, and are free of defects or others issues.. This included the installation configuration and testing of HigherGround's proprietary call accounting software. This required extensive knowledge of the Microsoft Server platforms, configurations, and application interaction with multiple third party software. Extensive knowledge of… Show more As Production Technician I was responsible for assembling, configuring, and testing HG's turn key server solutions to ensure products are working exactly as intended, and are free of defects or others issues.. This included the installation configuration and testing of HigherGround's proprietary call accounting software. This required extensive knowledge of the Microsoft Server platforms, configurations, and application interaction with multiple third party software. Extensive knowledge of RAID configurations, troubleshooting, and recovery were required. This and other hardware / software applications required ongoing training to support customer and Production needs. Show less

Canoga Park, Ca

As a Client Support Specialist, I provided clients with technical support for HigherGrounds' proprietary call accounting software. A Client Support Specialist regularly assists clients with training on tracking, organizing, and recovering call recorded data. This required extensive knowledge of the Microsoft Server platforms, configurations, and application interaction with multiple third party software. Regularly use Network, PC, and Server hardware troubleshooting skills to fix mission… Show more As a Client Support Specialist, I provided clients with technical support for HigherGrounds' proprietary call accounting software. A Client Support Specialist regularly assists clients with training on tracking, organizing, and recovering call recorded data. This required extensive knowledge of the Microsoft Server platforms, configurations, and application interaction with multiple third party software. Regularly use Network, PC, and Server hardware troubleshooting skills to fix mission critical failures on customers systems. Track all instances of support by creating IT tickets using HG's proprietary SRM ticket-tracking software. Show less

Calabasas, Ca

As IT Support Specialist, I assisted with the oversight of organizational and client information. I also actively established all levels of assistance to computer system users. This included hardware and software support such as desktop computers, printers, scanners or handheld devices and proprietary software programs. Track all instances of support by creating IT tickets using ticket-tracking software. Other tasks included maintaining and upgrading systems, and administering and… Show more As IT Support Specialist, I assisted with the oversight of organizational and client information. I also actively established all levels of assistance to computer system users. This included hardware and software support such as desktop computers, printers, scanners or handheld devices and proprietary software programs. Track all instances of support by creating IT tickets using ticket-tracking software. Other tasks included maintaining and upgrading systems, and administering and communicating critical data to Senior management. Show less

Thousand Oaks California

Black Market Board Sports was a revolutionary online store imagined by my brothers Eric, Aaron, and I in early 97. From what we experienced, there were no other board sports companies operating in the online market. Board sports goods were either sold in brick & mortar locations or by mail order. Persuading major companies to sell to us was quite a challenge. Why you ask? Because they didn't really understand the internet and the potential that it held. We approached every major brand you can… Show more Black Market Board Sports was a revolutionary online store imagined by my brothers Eric, Aaron, and I in early 97. From what we experienced, there were no other board sports companies operating in the online market. Board sports goods were either sold in brick & mortar locations or by mail order. Persuading major companies to sell to us was quite a challenge. Why you ask? Because they didn't really understand the internet and the potential that it held. We approached every major brand you can think of, and most just didn't get it. It's laughable now, but back then, it was a real challenge. I owe much of my sales and negotiating skills to that aspect alone. We actively sourced year-end closeouts from major manufacturers and distributors to sale at wholesale pricing as well. This method was extremely successful and our basic business model. At this time there were no business models to follow for online board sports stores, we had to develop and innovate our own methods to fit our needs. Negotiating sales contracts and pricing was amongst my favorite tasks. I loved the challenge of it (still do) and the feeling of success when vendors would meet our price points. Marketing was another major part of BMBS success. Our guerilla marketing tactics appealed heavily to our target audience, and created a loud buzz in our local community creating quick success and loyal customers. Running BMBS was an amazing experience and instrumental to my real life education in business development, processes, negotiating, sales, and technology. In fact, BMBS is what drove me to pursue a career in technology, and eventually manufacturing, inventory control, and supply chain management. Show less

Certified Bullet Proof Manager, Professional Business Employee Management & Team Building, 100% Attendance

Professional Business Management training with course work, and peer driven workshops focusing on a deeper understanding of business best.

Mcse, Mcsa, Mcp, Network+, A+, Business It Management, Computer Networking, And Computer Repair

Intensive class room course work in the administrative use and application of Microsoft operating systems, applications, IT management.

Entrepreneurship And Small Business Management

Course work focuses on establishing and managing entrepreneurial ventures such as small business, with emphasis on planning, financing.

Education record

Activities and Societies: Four Year Varsity Wrestling 2 Years Varsity Football Four Year Varsity letterman Four Year Varsity Club Member.