Mack Wright Email and Phone Number

Engineering documentation lead that worked with the platform architecture and merchant analytics teams to develop suites of new documentation based in Upside’s Confluence repository. Built cross-functional relationships with Customer Operations and Support (COPS) teams to create content and address ticketing concerns with external customers and enterprise partners. Designed new searchable taxonomy for merchant analytics team’s customer response and interview scenarios within the Condens platform so that cross-functional teams could pull the data they needed immediately to create reports and guide business decisions at a macro level. Worked regularly with engineering directors and CTO to eliminate institutional knowledge deficiencies with new hires.

Team leader coordinating major documentation releases for D2iQ’s flagship DKP Kubernetes platform. Lead the process and decision making for company CMS migration from docs-as-code workflow in GitHub to Confluence-based CMS. Since migration, have become de facto Confluence administrator for the documentation and communications division of the company. Business was acquired by Nutanix in 2023 and staff was not retained.

Lead development of company-wide standards and practices documentation for Ting Fiber, a subsidiary of Tucows Inc. Spearheaded initiatives to create new business processes within the OSP documentation team, including change management and document repository maintenance policies. Areas contributed to:• Ting Fiber Engineering Guidelines• Ting Fiber MXU (Multi-unit) Construction Guidelines• Ting Fiber General Construction Guidelines• Ting Fiber Micro trenching Guidelines• Ting Internet Change Management Policies• Ting Internet Disaster Recovery Policies• Ting Standards HubLeft company once standards rollout and business process implementation was complete.

Developed an entire suite of documentation from the ground up for a startup company based in NYC focused on fraud detection for financial institutions. Hired and onboarded support professionals, as well as guided the company through it’s SOC 2 Type 1 security audit. Documentation covered:• API Materials• Onboarding Guides• Swagger Documentation• GitHub Documentation• Compliance Manuals• Employee Handbooks

• Proofed, edited and ensured a high standard of quality on all of Intel's telecommunications chipset/board documentation (both software and hardware), along with writing original documentation for both within Intel's Connected Home Division.• Worked with multinational teams and external members of Fortune 500 companies across multiple time zones, and helped coordinate workflow and responsibilities for internal Intel team members. • Managed Intel's publication creation and CMS for all of their telecommunications chipsets and boards. Worked with IPIX team and librarians on a 1:1 basis to resolve issues.• Utilized extensive DITA/XML based skillset to assist junior team members and engineers with issues, along with creating DITA/XML based mapping systems for Intel's telecommunications chipsets and boards.• Worked with other team leaders to create a standard for documentation quality and workflow within separate teams across multiple regions.• Shifted to Intel DCG and began working on NPI (New Product Information) for Intel's datacenter solutions.

• Consults with foreign importers based in Scandinavia on accessing the Vinmonopolet and Systembolaget marketplaces• Coordinates domestic logistics.• Helps to design technical documentation for foreign brewers on collaborative brewing projects in DITA/XML based formats, along with Adobe Framemaker in PDF distribution.• Applies tax law knowledge to effectively help domestic brewers with import/export filings.

• Co-author of the California Homeowner’s Guide• Coordinated logistics and designed digital distribution model• Helped build marketing campaign using multiple forms of social media• Built creative concepts in-house with design team and user interface artists• Strategized with publishing team to bring product to market

• Worked closely with the Senate Finance Committee on taxation, tax legislation and policy data, implementing DITA/XML reforms within their documentation process.• Created reports and documents submitted to the Committee as part of tax reformation bills• Reviewed, researched and analyzed both Senate and House Bills and proposals • Synthesized and examined proposals, bills, memos, whitepapers and reports to determine factual information