Jon Mckinney Email & Phone Number

Winston-Salem, North Carolina, United States

As President of GrimeGuru Janitorial Service LLC, I lead and motivate the workforce while overseeing all departments to ensure alignment with the company's short-term and long-term strategic goals. My role involves managing budgets, optimizing resource allocation, and ensuring each department meets its objectives.Selected Accomplishments:• Revenue Growth: Accomplished a 22% increase in revenue through strategic initiatives and effective management.• Brand Representation: Represented the company as the key figurehead, enhancing brand reputation and strengthening stakeholder relationships.• Process Improvement: Streamlined payroll processes by transitioning to a more efficient system, empowering teams with greater personal responsibility.• Leadership and Decision-Making: Drove company-wide improvements through exceptional leadership and effective decision-making skills.• Accountability Framework: Developed and implemented an Accountability Framework, clearly defining roles and responsibilities for every position, leading to improved organizational efficiency.

Greensboro/Winston-Salem, North Carolina Area

As Operations Manager at GrimeGuru Janitorial Service LLC, I oversaw day-to-day staff operations, analyzed performance metrics, and prepared comprehensive reports for executive management. My role involved fostering effective communication across departments, resolving cross-functional issues, and creating financial success roadmaps by monitoring expenses, forecasting costs, and reviewing budgets. I also focused on staff development by identifying skill gaps, organizing impactful training sessions, and providing constructive feedback with actionable improvement plans.Selected Accomplishments:• Customer Retention: Achieved a 35% reduction in customer turnover by creating a mentorship program for junior leaders and developing team managers.• Operational Excellence: Ensured smooth organizational operations and met customer expectations by adopting and enforcing best practices.• Efficiency Improvements: Enhanced departmental efficiency by coordinating and implementing new technologies and alternative methods.• Team Leadership: Led and managed a team of 105 employees across 65 different sites, ensuring high levels of performance.• Production Targets: Achieved production targets by optimizing inventory management, goods distribution, and facility layouts.• High-Performance Culture: Established and cultivated a high-performance culture focused on top-tier service delivery and staff morale.• Quality Assurance: Administered quality assurance programs and embedded a culture of quality throughout the organization.

Pilot Mountain, Nc

In my role as Shift Supervisor at Pilot Mountain, I efficiently managed customer complaints, provided timely solutions and alternatives, and ensured follow-up for complete resolution. I successfully fulfilled all Shift Manager tasks, including cash handling, inventory management, audits, and delivering exceptional customer service. Additionally, I supervised and coordinated the activities of shift employees, focusing on adherence to company policies and safety regulations. I led day-to-day operations to ensure the efficient and effective functioning of all processes.Selected Accomplishments:• Customer Satisfaction: Elevated customer satisfaction rating from 2.9 to 4.7, significantly enhancing the overall customer experience.• Performance Improvement: Propelled store ranking from 16th to 3rd in the region within 12 months, driving notable performance improvement.

Greensboro/Winston-Salem, North Carolina Area

I took an active role in calculating test results, as well as carried out other administrative duties as needed. I determined features of samples taken from field and accurately performed laboratory tests. I estimated resource requirements for a project by conducting in-depth field observation, including testing, sampling, and inspection of soils, aggregates, concrete, grout, masonry, asphalt, and structural steel placement. • Promoted continuous communication between site contractors, technicians, and project managers to identify common problems and solve them mutually.

Suffolk, Va

I selected top-quality candidates by interviewing and testing applicants, as well as, organized effective training sessions to coach, counsel, and discipline employees. I projected future outcomes, enhanced productivity, and surpassed restaurant financial objectives by identifying business trends. I improved workforce morale, a safe working environment by enforcing well-developed policies and procedures. I conducted comprehensive audits to identify weaknesses in the accounting systems, and provided suggestions for improvements.• Retained the highest quality employees by providing major benefits, while reviewing compensation actions.• Achieved restaurant operational objectives by recollecting existing customers and attracting new diners.• Benefited the restaurant by implementing production, productivity, quality, and customer-service standards.

El Paso, Texas Area

Clinical Psychology

Associate'S Degree, General Studies