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Experienced Technologist with a demonstrated history of performance in the telecommunications and internet industry. Strong business development professional skilled in Computer Repair, Network Management, Session Initiation Protocol (SIP), Voice over IP (VoIP), E-commerce, and Metro Ethernet.
Solid Networks, Inc.
View- Website:
- solidnetworks.com
- Employees:
- 32
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Service Desk Team LeadSolid Networks, Inc. Jan 2021 - Present
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Service Desk SpecialistSolid Networks, Inc. May 2018 - Jan 2021Salida, California
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Provisioning Engineer / Technical SuportInfostructure Aug 2013 - Nov 2017Roseburg, OrOrdered circuits and services from wholesale carriers to connect with internal networks and hardware.Worked with IT staff and Field Services staff to build out internet and voice services.Routinely worked in Class 5 Switch to activate, test and terminate voice services. Supported residential and business customers with internet and voice service issues. Rio Networks was acquired by InfoStructure in Aug of 2013.
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Sales Coordinator / Sales EngineeringRio Networks Jun 2010 - Aug 2013Roseburg, OrProcessed all incoming orders from Sales Staff. Reviewed for accuracy and service compatibility. Created internet and telephony solutions to meet customer needs. Managed Agent Channel; providing service proposals and product solutions.Tracked and provided payments to the Agents as part of their contracts for selling our services. Actively pursued additional training and experience with IT and systems Engineers. Achieved certification from Adtran; the hardware manufacturer primarily deployed and used internally. Rio Networks was acquired by InfoStructure in August of 2013.
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Technical System ManagerEdcon, Inc. Feb 2009 - Jun 2010Roseburg, OrWorked with Graphic Designer to build websites for the various subsidiaries of the company.Rebuilt multiple computers.Designed and implemented a new network infrastructure. Migrated entities from a legacy billing system to a full QuickBooks deployment. Photographed all new properties for Real Estate listings and designed all fliers.
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Sales And SupportVudu, Inc Apr 2007 - May 2008Santa Clara, CaSupported existing customer with technical questions during setup and use of the set top box. Provided pre-sales support to potential customers with questions about internet requirements and HDTV compatibility. Provided training to new customer service staff.Routinely coordinated with Engineering and QA for trouble diagnosis and feature development. Vudu Inc was the public face of Marquee Inc after the product and service went public.
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Member Of Technical StaffMarquee, Inc. Apr 2007 - May 2007Santa Clara, CaHelped to develop the back end system for managing customer purchases.Tested front end as website and customer management systems were developed.Deployed testing procedures to Beta Customers and recorded test results as new features and patches were released. Directly coordinated with Engineers for trouble resolution and product development suggestions. Marquee Inc went public as Vudu Inc.
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Sales ManagerLogitech Oct 2006 - Apr 2007Mountain Veiw, CaManaged sales team for the Streaming Media Services group.Answered pre-sales questions for customers.Resolved customer order issues.Assisted my staff with escalated customer issues and helped train them in deescalation. Worked on in house order system written in Pearl and PHP.Logitech acquired Slim Devices in October of 2006 -
Sales ManagerSlim Devices Sep 2005 - Oct 2006Mountain View, CaAnswered pre-sales questions for customers.Resolved customer order issues.Tracked and reported sales monthly and yearly providing growth information and developed annual sales curve. Trained new staff on the product and order process. Logitech acquired Slim Devices in October of 2006
Mac Kay Skills
Mac Kay Education Details
Frequently Asked Questions about Mac Kay
What company does Mac Kay work for?
Mac Kay works for Solid Networks, Inc.
What is Mac Kay's role at the current company?
Mac Kay's current role is Technical Wizardry Extraordinaire.
What is Mac Kay's email address?
Mac Kay's email address is st****@****ail.com
What is Mac Kay's direct phone number?
Mac Kay's direct phone number is +154167*****
What schools did Mac Kay attend?
Mac Kay attended De Anza College.
What are some of Mac Kay's interests?
Mac Kay has interest in Facilitator Certification, Seven Habits Of Highly Effective People, Covey Leadership Center, Health.
What skills is Mac Kay known for?
Mac Kay has skills like Troubleshooting, Wifi, E Commerce, Microsoft Office, Windows, Computer Repair, Mac Os, Product Management, Linux, Accounting Applications, Consumer Electronics, Telecommunications.
Who are Mac Kay's colleagues?
Mac Kay's colleagues are Andrew Vigil, Joe Cram, Mike Swearingen, Eric Arguello, David Pereira, Joshua Miller, George Isaac.
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