Josh Mackenzie Email & Phone Number

Pirongia, Waikato, NZ

New Zealand

In my role as Service Provider Outcomes Manager at Genesis, my journey has been driven by a passionate commitment to transforming how we approach IT vendor relationships. Steering away from the well-trodden path, I've championed a shift towards partnerships that thrive on deep collaboration and shared visions of success. This shift has not just been about.

New Zealand

At Easy Crypto, I led the customer operations team in a cutting-edge blockchain environment. My responsibilities included orchestrating an efficient and effective approach to business process optimisation. This role combined my strong grasp of IT with customer support management, contributing significantly to improved operational performance and enhancing.

New Zealand

In this role, I championed significant improvements in business processes and navigated complex change management initiatives. My commitment to leadership, team-building, and management fostered an inclusive and positive work environment. This role involved driving employee engagement and performance, directly impacting service delivery and client.

Hamilton, Waikato, New Zealand

During my tenure at LearningWorks®, I managed critical projects focusing on cultivating client relationships and driving the successful completion of large-scale projects. My role involved collaborating closely with the General Manager of Business and Projects, where I was instrumental in creating and implementing new standards for project management. This.

Waikato, New Zealand

My role at The Instillery transcended traditional service management, where I passionately focused on customer engagement and enhancing experiences. I drove the implementation of effective change management strategies, focusing on business analysis and process improvements, crucial in raising our service quality. My hands-on approach in tailoring services.

Waikato, New Zealand

In my role as Account Executive, I played a pivotal part in enhancing client relationships and expanding our client portfolio through innovative strategies and effective project management. My responsibilities included managing client accounts strategically, delivering solutions that aligned with clients' expectations and budgetary constraints. This role.

The World

My two-year global journey as a traveller and blogger involved immersing in diverse cultures and sharing these experiences through engaging storytelling. This adventure showcased my adaptability, cultural insight, and effective communication skills. My ability to capture and narrate these experiences reflects the innovative thinking and global perspective.

Edinburgh, City Of Edinburgh, United Kingdom

In this role at Mudano, I contributed to the support of 'Sharktower', focusing on service support processes and client service models. My engagement in product development and stakeholder collaboration enhanced service quality.

Hamilton

In this role, I led the IT service desk, focusing on operational excellence and a customer-centric approach. I was responsible for leading priority one incident management and acted as the primary problem manager. My leadership propelled our operations to achieve ITIL maturity level 5 in key areas, demonstrating an in-depth understanding of ITIL practices.

This role involved providing first and second-level desktop support, where I managed comprehensive after-hours support and played a critical role in network management. My early career experience here laid the foundation for my commitment to operational excellence and customer-focused service management, essential skills for senior roles in IT operations.

Hamilton

Hamilton

Safe Agilist, Scaled Agile Framework

Lean Six Sigma Green Belt

Mcitp Enterprise Desktop Support

Version Three Foundation, Itil