Mackensie Eiserman Email & Phone Number

Philadelphia, PA, US

Philadelphia, Pennsylvania, United States

• Managed project lifecycles, including strategy, research, design, testing and handover
• Created project plans and task assignments using Agile/Kanban
• Collaborated with leadership, developers, researchers and other stakeholders to define and refine the project brief
• Conducted data analysis and user testing to develop practical, innovative solutions
• Presented findings with recommendations to stakeholders

Philadelphia, Pennsylvania, United States

• Designed and implemented a user-friendly interface for the organization’s internal and external apps
• Collaborated with cross-functional teams to develop requirements, user personas and user flows
• Conducted user research and usability testing to evaluate and improve the design
• Created high-fidelity mockups and prototypes using Figma
• Worked with developers to implement designs and ensure that they met user needs and technical constraints

Philadelphia, Pennsylvania, United States

• Revamped websites for optimal desktop and mobile user experience
• Conducted in-person and remote user testing to identify pain points and inform design decisions
• Presented actionable recommendations to stakeholders based on user testing findings
• Boosted user engagement through UI/UX enhancements, compelling copywriting, and custom graphics
• Implemented SEO best practices and WCAG compliance

Wynnewood, Pennsylvania, United States

• Developed and implemented science curriculum and training program aligned with institutional goals
• Delivered training to both small (< 5) and large (> 50) groups
• Designed multimedia training resources, including infographics, videos, slideshows and gamification tools
• Conducted on-going research to inform training strategy, iterating based on assessment data and participant feedback

New York, New York, United States

• Developed and implemented interactive, project-based educational program
• Analyzed data from formal and informal assessments to drive instruction
• Differentiated instruction delivery to support various learning styles and abilities
• Adapted program to accommodate cultural considerations

Tokyo, Japan

• Planned, coordinated and executed bi-monthly events for 50+ attendees from 10+ institutions, including vendor management, marketing promotions and event itineraries
• Managed in-person, written and social media communication
• Interviewed, hired and onboarded new staff
• Conducted program performance analysis to assess current situation and prioritize future adjustments based on institutional goals

Tokyo, Japan

• Collaborated with team members to develop curriculum and deliver training
• Performed one-on-one coaching with students as necessary

Yamanashi, Japan

• Developed curriculum and training for childhood, young adult and adult learning programs
• Integrated opportunities for cross-cultural understanding into curriculum as per national educational policy
• Prepared students for English proficiency exams–over 90% pass rate

Kansas City, Missouri, United States

• Communicated policies and services with clients in-person and in written correspondence
• Interviewed, hired and trained new staff members
• Maintained guest and vendor database
• Organized staff processes, guest information and supplies for efficiency

Columbia, Missouri, United States

• Drove sales by matching customers' needs and desires to available products
• Educated customers about product lines, new products and special offers
• Trained new associates in sales techniques, product features and inventory organization
• Directed roll out of new product displays
• Managed stockroom and sales floor organization

Master Of Education - Med, Learning, Teaching And Curriculum Design

Bachelor Of Arts (Ba), Theology/Theological Studies

Conference for Marriage and Family Theology, Coordinator, 2006 Social Justice Week, Presentation Organizer, 2006 Hunger Awareness.