Mackenzie Peterson Email & Phone Number

• Responsibilities & tasks included the following:
• Document any issues with necessary video capture or image capture, detailed recording of steps taken to troubleshoot client issue, along with case resolution.
• Manage client expectations with software capabilities, & answer any client inquiries or concerns.
• Troubleshoot cases by researching tickets, & searching for SIS resources specific to client’s case to educate about software processes.
• Update client promptly with progress on ticket case.
• Identify billable services, items in need of escalation, down sites, & areas for performance improvement.

• Perform cold calls to patients eligible for remote patient monitoring, while abiding by HIPAA laws. Perform warm calls to patients once physician’s order is received.
• Navigate a patient's medical record to determine patient's eligibility for remote patient monitoring based upon various elements.
• Execute thorough insurance verification to determine eligibility & benefits for remote patient monitoring.
• Research for resources within the patient’s area to address barriers of care & coordinate with clinical staff promptly. Meticulously document all interactions in the patient’s EMR, & multi-task remote patient.
• Present concepts to continuously improve workflow of remote patient monitoring model & enhance project goals.
• Guide patients through mobile application set up & train patients to accurately conduct blood pressures by utilizing application features of the remote patient monitoring platform.

• Managed applicant flow within the office, connected associates with consultants, as well as draft and process all required documentation.
• Managed multiple phone lines, promptly greeted guests, assisted with inquiries, and facilitated the successful operation of administrative duties and inventory.
• Assisted with marketing and recruitment.

Gainesville, Georgia

• Guided students through conducting academic research and organizing information.
• Assisted students of all academic backgrounds with research, assignments utilizing the writing process, and scholarship essays.

Gainesville, Georgia

Developed a comprehensive understanding of the foundations in nursing practice. As well as expanding upon medical terminology.