Mackenzie Peterson Email & Phone Number

Responsibilities & tasks included the following: •Document any issues with necessary video capture or image capture, detailed recording of steps taken to troubleshoot client issue, along with case resolution.•Manage client expectations with software capabilities, & answer any client inquiries or concerns.•Troubleshoot cases by researching tickets, & searching for SIS resources specific to client’s case to educate about software processes.•Update client promptly with progress on ticket case.•Identify billable services, items in need of escalation, down sites, & areas for performance improvement. •Engaged over 70+ facilities to encourage conversion from Neotools Interface platform to Mirth.•Advise clients of assets on record for Neotools Interface platform to Mirth project to provide quotes.•Identify appropriate point of contact & effectively communicate importance of security maintenance ending for Windows October 2023 for migration opportunities.•Project management to ensure smooth transition for clients on the SourceMed/Citrix domain to Multi-Factor Authentication. •Aided fellow teammates by crafting a an iterative FAQ guide for Support with the approval & guidance of Production Services.•Assigned client outreach workload on a weekly basis to fellow teammates on AAVS in preparation of the rollout date, provide clients whitelisting & bypass alternatives to promote client satisfaction.•De-escalation of any issues or concerns regarding the Multi-Factor Authentication rollout & review of the rollout process to enhance client comprehension of the process according to set up protocol.•Volunteered to be first Amkai analyst to complete cross training of AdvantX & Vision products. Actively answering client inquiries & troubleshooting each system.•Advise clients & IT of Hardware & Software specifications for AAVS systems.•Knowledge of SPConnect & basic troubleshooting methods.•Ran SQL scripts & queries to create, edit, & delete data entries.

• Perform cold calls to patients eligible for remote patient monitoring, while abiding by HIPAA laws. Perform warm calls to patients once physician’s order is received. • Navigate a patient's medical record to determine patient's eligibility for remote patient monitoring based upon various elements.• Execute thorough insurance verification to determine eligibility & benefits for remote patient monitoring. • Research for resources within the patient’s area to address barriers of care & coordinate with clinical staff promptly. Meticulously document all interactions in the patient’s EMR, & multi-task remote patient monitoring administrative duties. • Present concepts to continuously improve workflow of remote patient monitoring model & enhance project goals. • Guide patients through mobile application set up & train patients to accurately conduct blood pressures by utilizing application features of the remote patient monitoring platform. • Empower patients to communicate health concerns, prioritize healthy lifestyle choices, & decision making of individualized care plans.

• Managed applicant flow within the office, connected associates with consultants, as well as draft and process all required documentation. • Managed multiple phone lines, promptly greeted guests, assisted with inquiries, and facilitated the successful operation of administrative duties and inventory. • Assisted with marketing and recruitment.

Gainesville, Georgia

• Guided students through conducting academic research and organizing information. • Assisted students of all academic backgrounds with research, assignments utilizing the writing process, and scholarship essays.

Gainesville, Georgia

Developed a comprehensive understanding of the foundations in nursing practice. As well as expanding upon medical terminology.