Mackenzie Buchanan Email and Phone Number

Maintain communications between Board officers, chiefs and staff regarding facility and conference management and availabilityGuide the conference room reservation approval process, interact closely with customers on event set- ups, catering, and AV service requests for all conference spaces, and review all service requests to ensure items are submitted accuratelyWork closely with my team to continuously improve our event reservation and service request procedures to provide exceptional customer serviceProvide training to new team members on ERS, TMA Systems, and our policies and procedures Interact continuously with customers to provide guidance and training on how to effectively navigate the system

Responsible for the organization and execution of a cohesive and comprehensive communications plan for the departmentWrote and edit notices and articles on company web page (www.vtnews.com) from various university departmentsMaintained effective communication between the public, faculty/staff, and our department

Wrote and researched press releases, campus notices and news articles for various departments within the divisionWrote and published feature stories for Virginia Tech Human Resources websiteHelped with the implementation of new social media models to market and display the department to a broader public

Participated in overall strategic planning and event operational tasksAided in the operation of annual pumpkin festival

Helped plan and promote events such as The Fourth of July Bike Parade and Wine and Design nightsConducted surveys about how to improve the downtown Lexington experience

Scheduled employees, managed finances, and handled public concernsPerformed general maintenance for facilities