Mac Caspersen Email & Phone Number

Atlanta, GA

Atlanta, Georgia, United States

Haleiwa, Hawaii

• Founded a business that was profitable since opening day through careful planning and analysis, including quantifying the revenue potential of various site locations; performing cost, pricing, and breakeven analyses.
• Identified and implemented a profit-optimizing strategy through (a) 40% improvement of average ticket price achieved by enhancement of marketing and sales efforts, (b) elimination of high-cost menu items, (c).
• Hired and managed six employees to run the business without direct supervision by (a) empowering employees to engage customers in a way that makes them feel special, (b) monetarily incentivizing employees to drive.

Greater Atlanta Area

• Promotions: Associate (Jun 2016 – Apr 2017) > Consultant (May 2017 – Apr 2018) > Manager (May 2018 – Aug 2018)
• Performed customer-facing consulting work as a solo consultant or in small consulting teams. Networked to create deep relationships with executive-level clients.
• Engaged with and listened to clients to identify and qualify their additional consulting needs. Upsold clients to secure additional contracts for Jabian Consulting valued over $250k and developed multiple proposals for.
• Contributed to internal Jabian operations by creating go-to-market strategies and marketing materials for 3 Jabian service offerings, interviewing 5 candidates to work at Jabian, and reporting billable hours for 6+.
• Created a strategic investment plan and roadmap focused on improving revenues for a worldwide hospitality client o Analyzed data for thousands of hospitality sites to identify key performance drivers for the brand o.
• Provided technical system ownership and business analysis expertise for an automotive industry client to build an integrated technical solution managing vehicular titles for several million transactions annually o.

Atlanta, Georgia

• Developed a recommendation for a Customer Relationship Management solution to consolidate, organize, and present health information with the purpose of increasing organizational transparency and efficiency as well as.
• Improved training efficiency and effectiveness for an organization of over 14,000 employees by developing an online training course to replace a traditional classroom setting
• Improved the efficiency of the client’s service desk by automating the ticket creation process
• Worked closely with clients to define scope, deliverables, timeline, and budget, and prepared concise PowerPoints to present to senior management
• Awarded Intern of the Year award