• Microsoft 365, CRM, and ERP Administrator• Requirements gathering for ERP enhancements• Assess current business processes, workflows, and policies. Evaluate potential areas for improvement. • Provide the technical and workflow solutions along with required training to implement improvements.• Provide references for users by writing and maintaining user documentation, providing support, and training for users on specific systems and software applications• Prepare technical reports by collecting, analyzing, and summarizing information and trends.• Maintaining and updating technical documents and procedures• Identifying and resolving technical issues• Database administration and auditing• PowerShell and SQL scripting

• Managed a team of technicians to install copper and fiber network infrastructure in both new construction and retro-fits in residential (apartments), commercial, and industrial environments.• Designed network installations based on understanding customer/stakeholder requirements, expansion plans and technical specs of equipment.• Reviewed network design and installed copper and fiber-optic cabling infrastructures.• Developed and oversaw project plans, including defining dependencies and critical paths.• Assessed, managed, and mitigated project risks, with transparent communication to stakeholders.• Managed project change and communicated impacts to stakeholders and development teams.• Ensured overall quality assurance of project team deliverables.• Conducted project post-mortems and created recommendations reports.• Collaborated with Business and Technology peers responsible for the Technology Portfolio.• Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.• Developed and taught Fiber and Copper Cable Installation training course; delivered internationally (Canada, Latin America) and implemented across employer's organization globally.

• Project Manager for installation of a pre-fab data center.• Developed online and in-person data center operations technician training course; implemented across employer's organization globally.• Reviewed network design and set up copper and fiber-optic cabling infrastructures.• Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.• Identified and reported problem devices and replaced defective parts.• Moved and installed shelves, power strips, rails, servers, switches and other equipment.• Accepted tasks and documented status using ticketing system, time reports and email.• Dressed and labeled cables for easy identification and traceability.

• Installed data networks by running, terminating, and splicing copper and fiber cable according to TIA and BICSI requirements.• Tier 1 and Tier 2 Fiber Certification for fiber installations of OSP and ISP.• Trouble-shooting of fiber optic and copper infrastructures to address and repair network outages.