Mackenzie Donaldson Email & Phone Number

As an Implementation Manager, I have the primary goal of ensuring successful and high-quality implementations of new accounts according to client needs, objectives, and contract specifications. I ensure the accomplishment of major milestones while partnering with the client to optimize scribe utilization and workflow with regard to provider productivity..

-Served as the onsite supervisor and main point of contact for the internal staff and client facility.-Conducted quality assurance on 50+ scribes across 20+ specialties including outpatient and hospitalist medicine to maintain a high level of provider satisfaction. -Recruited, hired, and trained new employees to fill positions as the client's needs grew.

-Coordinated the monthly schedule as well as approved timecards for 50+ employees across 20+ specialties.-Recruited, hired, and trained new employees to fill positions as the client's needs grew.

Stevens Point, Wisconsin, United States

-Pioneered the Aquatics Center Student Manager position in the initial implementation phase.-Oversaw 30+ employees including lifeguards and swim instructors.-Recruited, hired, and trained new employees to fill positions while working around academic schedules.-Conducted staff training to maintain high-quality lifeguards and swim instructors. -Coordinated.