Inside Sales responsibilities included handling customer inquiries, outside sales support, project delivery and tracking, product research and analysis, CRM management, advisor to field representatives and task management.

Continuous monitoring of Design Build projects to ensure product specification. Projects are located via manual research and project listing data base websites. Projects are added to a CRM system for maintaining constant communication with the Owner, General Contractor, Architect, Engineer or Designers to ensure education of our products and to ensure our product is chosen for the final project specification.

Maintained leads from website traffic, newsletters, advertising, webinars, new customers and online chat. Made contact with each lead in order to better qualify the needs and interests of each inquiry. Continued follow-up with each lead once sent to an outside sales representative. Supplied documentation as requested for specifications and for job specific projects. Online chats entailed assisting website traffic with product inquires, website navigation, downloading product documents and… Show more Maintained leads from website traffic, newsletters, advertising, webinars, new customers and online chat. Made contact with each lead in order to better qualify the needs and interests of each inquiry. Continued follow-up with each lead once sent to an outside sales representative. Supplied documentation as requested for specifications and for job specific projects. Online chats entailed assisting website traffic with product inquires, website navigation, downloading product documents and placing online orders. Show less

Order Entry, customer support, providing freight quotes, product inquires, shipment scheduling, sample package preparation and maintaining all daily customer order data.