Mackenzie Fowler Email & Phone Number

United States

Greer, South Carolina, United States

• Managing communications with regional suppliers and stakeholders with newsletters and ad-hoc proposals• Redesigning internal processes per agile methodologies to reduce time spent on non-essential tasks by 33%• Facilitating supply transport, monitoring the demand of critical parts, and enforcing best practice procedures

• Developed various narrative requests, including speeches, poetry, eulogies, website content, and more• Proofread over 30 educational papers annually from research papers to graduate theses• Submitted projects to clients for critique and approval, incorporating changes as needed

Greer, South Carolina, United States

• Implemented operational process updates to mitigate risk and ensure compliance for covid relief efforts• Tracked, analyzed, and reported product quality and operational efficiency data to internal stakeholders• Monitored and adjusted workflows to hit daily targets across a cross-functional team of 120 professionals

Spartanburg, South Carolina, United States

• Maintained extensive knowledge of product offerings and customer interests to assist with inventory control• Engaged 50+ customers daily, assessing their needs and resolving complaints promptly and professionally• Adjusted inventory counts and organized displays based on customer demand and seasonal offerings

Spartanburg, South Carolina Area

• Processed a high-volume of 130+ customer transactions daily, resolving inquiries in a fast-paced environment• Persuaded loyal clientele to sign up for benefits program with targeted messaging and friendly interactions• Oversaw the close-out of tills and meticulously matched receipts to ensure reliable and consistent bookkeeping

Spartanburg, South Carolina Area

• Built brand awareness and set a standard for excellent service by forming relationships with frequent customers • Ensured a balanced workload for the serving team by carefully prioritizing customer needs based on staffing• Addressed unique customer needs quickly and calmly, de-escalating conflicts and ensuring customer satisfaction