• Experience-based and professionally-developed proficiency in the identification, diagnosis, and evaluation of a wide range of plant pests, environmental stressors, and diseases.• Bolstered client relationships by providing clear communication and sharing passion for environmentalpreservation with a focus on superlative service and safety.•Provided assistance in training novice specialists, leading to increased daily efficiencies and a deeper understanding of the services being provided.• Coordinated with upper-level staff to synchronize management-technician goals as they relate to theservice and satisfaction of both commercial and residential clientele.