Diamond Consultant, DesignerAlberta Diamond Exchange - Calgary, ABSeptember 2017 to March 2020GIA Accredited jewelry professionalProvided thorough diamond education for clients in accordance with type, quality, size and target price pointSketched design concepts with client using inspiration photos. existing rings and prototypes.Developed designs complying with creative, functional, timeline and financial goals as specified by clientReviewed and corrected products for technical accuracy from first prototype to end for client approvalDeveloped strong relationships with multiple goldsmiths, suppliers. and brokers to provide clients with a seamless experienceManaged project status and deadlines to ensure the clients received their jewellery on timeDesigned and prepared innovative jewellery ideas using sketches and technical drawings for both clients and stock pieces. in accordance with aesthetics and target cost pointsMaintained strong relationships with existing clients, resulting in repeat business and referrals of new clientsSustained a high closing ratioPerform other tasks as needed, including maintaining showroom cleanliness, merchandising, inventory counts, and other assigned duties

Outlined Corporate values, strategies, and objectivesCreated a realization of financial goals, by utilizing KPI and sales reports, to ensure accountability and realization of sales targetsResponsible for the performance and wellbeing of the store, and it’s employeesResponsible for opening and closing store operations. Handling cash intake, completing cash drops and banking proceduresProvided superior customer service, dealing with customer queries, and resolving complaints in a professional mannerMaintained the visual appearance of the storeReceived and merchandised products while managing high value inventory levels

Increased store effectiveness by creating basic store procedures, outlining values, strategies, and objectivesCreated financial goals, by implementing yearly and monthly goals and deadlinesCompleted scheduling for employees at two locationsRecruited, trained, and coordinated for new and vacant positionsLeading, communicating, and disciplining employees, enforcing ethical business practicesManaged receiving and distribution of merchandise for two locations and an off-site stock roomInventoried and priced merchandise for sale