Mackenzie Skye Pedersen Email & Phone Number

San Francisco, California, United States

Respond to and investigate international regulatory inquiriesLead investigations and responses to global regulatory inquiries from entities like CNIL (France), KISA (Korea), and GDPR regulators, ensuring timely, compliant responses.Lead key privacy program initiatives:Drive privacy compliance, ensuring adherence to GDPR, CCPA, LGPD, PIPA, and other regulations, while scaling privacy processes as Discord grows.Oversee development and execution of privacy programs: In collaboration with cross-functional teams, including legal counsel, engineers, product managers, and customer service agents, ensuring that privacy systems are efficient, scalable, and compliant as the company grows.Optimize and scale the privacy queue by developing a playbook, outsourcing queue management, and introducing automation, which improved ticket resolution and saved hundreds of work hours.Lead cross-functional privacy supportProvide timely and accurate privacy guidance to CX, T&S, legal counsel, and product teams, ensuring privacy compliance across multiple workstreams.Create external resources and privacy policiesDeveloped policies for deceased and incapacitated users, reducing the legal queue by 40% and saving over 20 work-hours last quarter.Manage privacy training programsDesign and deliver company-wide privacy training, keeping teams informed on privacy laws, best practices, and compliance obligations.Monitor global privacy law updatesTrack and implement changes in privacy regulations to keep Discord’s policies compliant and aligned with legal obligations.Projects: Overhauled regulatory inquiry response processesCreated a streamlined workflow, reducing response time, increasing efficiency, and improving stakeholder communication for regulatory inquiries.Developed a daily bulk account deletion workflowReduced manual account deletion time by 66%, saving 366 work-hours in H1 2024, and implemented automated confirmations for improved accuracy.

Salt Lake City, Utah, United States

• Investigates and handles complex International Consumer Claims & Lawsuits against Netflix.• Manages and responds to written inquiries from consumers regarding Netflix’s data privacy practices.• Communicates both verbally and in writing to Law Enforcement authorities.• Compiles data in accordance with applicable laws and Netflix’s terms of service.• Reviews, researches, and responds to Regulatory Complaints including state Attorney General Office(s), Better Business Bureau and other regulatory agencies.• Product managed significant workflow overhauls. Led internal audits and implemented workflow changes as a result of the data gathered.• Review, produce, and presents data in a consumer friendly format (ex. SARs, Subject Access Requests)• Drives team culture and efficiency through feedback sessions, feedback training, and 1:1 sessions.• Maintains the updating of policies, standards, playbooks and standard operating procedures that various teams actively use• Assess and supervise remediation of privacy needs and concerns across the Customer Service and Operations department.

Greater Salt Lake City Area

• Compiled data in accordance with applicable data laws and Netflix’s terms of service.• Worked and communicated cross-functionally with different teams to evaluate and investigate issues.• Triaged complex issues and articulated recommended solution(s) in a concise and succinct manner.• Reviewed, researched and responded to regulatory complaints including state Attorney General Office(s), Better Business Bureau and other regulatory agencies on behalf of Netflix.• Managed various levels of communication on behalf of C-Level employees.

Greater Salt Lake City Area

-Trained and graduated new hires to production using an array of learning styles and coaching techniques.-Helped launch a partner site in the Philippines while on-boarding the site’s training and leadership team.

Greater Salt Lake City Area

Greater Salt Lake City Area

Greater Salt Lake City Area

Greater Grand Rapids, Michigan Area

Narrated Young Adult Fiction novels and short stories.

Greater Chicago Area

•Responsible for providing high-level administrative support to Capital Markets managers.•Daily tasks include managing multiple calendars and contacts within MS Office, arranging complex travel arrangements, expense processing, database maintenance.

Greater Chicago Area

•Prepared invoices, reports, flyers, letters, and financial statements using Word, Excel, and presentation software. •Managed and maintained executives’ schedules as well as setting up and managing all workshops that the Clinic hosted.•Responsible for updating the customer database with scans, addresses, invoices, and scheduling.

•Created a brand new curriculum for the Drama 1, 2, Tap 1, and Advanced Drama classes.•Directed/choreographed the winter play, the spring musical, as well as the Regional and State competition team.•Received multiple awards including 1st Place Ensemble, 1st Place Sweepstakes, 1st Place Monologue, and many scholarships at the High School Shakespeare Competition. •Created and taught a 3-week intensive Stage Combat workshop for the students.

Orem, Ut

•Assisted customers fix their machines, resolve account issues, and navigate through Silhouette America’s software and online store. •Interacted with 50+ affiliate stores in the US and Puerto Rico, ensuring reliable and high-speed product delivery to residential and small business customers.•Managed co-workers work through unfamiliar conflict as well angry customers.