Mackenzie Shell Email & Phone Number

Overland Park, Ks, Us

Kansas City, Missouri Area

Responsible for: • Delivering best in class customer service, by owning the process from start to finish.• Proficient management of the customer service cycle, including documentation and follow-up ensuring all questions and concerns are resolved.• Provide exceptional customer service for all incoming phone and email inquiries about Ziwi products and consumer questions about links to pet health and issues.• Develop customer service workflow process and frequently asked questions database on website.• Establish and maintain files in an appropriate format to facilitate access to information.• Answer telephone and route calls appropriately.• Be the Ziwi expert: nutrition, products, FAQ’s, common questions.• Create best practices through continual improvement and ongoing research.• Own the process of registering Ziwi as compliant in NA, from start to finish.• Maintain, update and follow through on all annual registrations.• Maintain relationships with state agencies ensuring compliance and assistance.• Executive Assistant to VP of Sales• Plan and attend annual conferences, and share information with team.• Trade show management • Distributor monthly promotions & marketing content • Assisting sales team • State Registrations • Any office needs

Overland Park, Ks

• Direct targeted marketing efforts that introduced new products and promoted product visibility• Participate in regularly scheduled training with leading pet food industry representatives to become an expert in pet food products and nutrition• Pet food specialist with knowledge of 40+ brands of food, supplements and treats• Understand client needs and make appropriate food recommendations based on pet needs• Donates all guaranteed food products to local shelters to support community needs• Ensure superior customer experience by addressing customer concerns demonstrating empathy and resolving problems on the spot• Builds long-term customer relationships through a high touch customer experience• Routinely answer customer questions regarding merchandise and pricing• Greet customers entering the store to support their shopping experience• Answer an average of 30 incoming calls daily to address customer inquiries, solve problems and provide new product information• Bag, giftwrap or ship merchandise per customer request• Solely responsible for social media platform attraction strategies• Support inventory and ordering for the store merchandise including special orders as needed• Operate a POS system to itemize and complete an average of 100 transactions per day• Store opening and closing responsibilities including registers, finances and bank processes utilizing multiple systems including Excel• Support the scheduling of staff on a weekly basis and train new employees• Assign employees to specific duties to best meet the operations of the store• Manage the dog adoption process including required paperwork processing • Promoted within 6 months of employment • Recognized by supervisors and customers for excellent communication and organizational skills

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Business Administration And Management, General