- Managed and scheduled staff- Coordinated with rental groups- Updated technology and systems for the camp- Scheduled and worked with independent contractors, repairmen and inspectors- Acquired and maintained necessary certifications while maintain records and logbooks

- Assessed broken gear and determine cost if repair is possible, communicate with member and repair broken gear.- Assessed warranty batches and determine gear that can be donated, sold at gear swaps and/or thrown away.- Communicated with multiple manufacturers to determine the best course of action for parts and repairs.

- Followed the SERVE model: seek, evaluate, verify, refer and end, when aiding customers in product recommendations- Merchandised new product- Stayed informed on new products and information - Trained and taught skills to new employees

- Worked in a team to unpack skids from shipment, placing products on shelves and backstocking other products.- Worked as a member of the ship from store team. Picking and packing orders customers had placed online.

- Drove guests through an off road experience looking for grizzly and black bears.- Educated guests about wildlife in and around the Whistler Olympic Park as well as about the park itself.- Worked as a team to locate wildlife in a safe manner with fellow guides.- Ensured both guest and wildlife safety.- Aided guests in capturing the best photographs for the guests on my tours.- Created a guide handbook containing educational and factual information as well as guidelines for guiding with Whistler Photo Safari.- Created a wildlife tracking system using Google Maps, Google Sheets and Mapping Sheets

- Trained new employees ensuring safety of guests and new employees.- Used time management to ensure that guests returned to the village on time and I was prepared for my next tour.- Lead guests through a zipline experience while educating them on the surrounding area sustainability and The Natural Step in a fun and entertaining way.- Worked long physically demanding hours in all weather conditions.- Created positive lasting experience for guests of all ages and abilities

- Reviewed hundreds of applications for employment - Coordinated interview scheduling and interviewers.- Conducted interviews - Created an employee recognition program - Helped to create one of the strongest teams that Ziptrek Ecotours has ever developed while keeping turnover low.