Mackenzie Bligh Email & Phone Number

San Francisco, Ca, Us

- Drove initiative to launch a new business area focused on 1 month+ trips, resulting in ~200% growth of this segment- Lead initiative to introduce Non Refundable Trips to Turo's marketplace to drive improved conversion and net revenue improvements- Lead improvements to Turo's on call process by automated routing support tickets using business services- Mentored and lead other engineering managers- Made 82% improvement in the reliability of Turo's Scheduled Messages System- Continued to manage a cross functional team of 12- Managed project to fundamentally re-architect vehicle authorization at Turo to build a scalable, zero trust, authorization framework to enable microservices to scale- Launched connected car services in Canada- Mentored engineers and managers within Turo's Hosting organization

San Francisco, Ca, Us

- Planned sprints, built roadmaps, and translated product and design requirements into actionable tickets for engineers while driving quality and tech debt projects concurrently with feature work.- Managed a long-term iOS/Android/Web focused project to re-architect Turo’s UI/UX to better suit the supply & demand sides of Turo’s marketplace; shipped with zero bugs on all platforms.- Architected, managed, and launched a project for scheduled messages and a templating system to reduce communication workload for Hosts. Used by 25k vehicles, 7k hosts, and 90k active schedules.- Was the top contributor company-wide for resolving engineering support tickets; significantly re-architected backend systems to drive down new issue creation by 13% in accordance with CTO level direction to improve the quality of Turo’s services.- Was directly responsible for the design, implementation, and launch of connected car services (21% of trips).- Mentored engineers to improve their technical, social, and leadership skills; placed low performers on a performance improvement plan (PIP).- Was a key member of the hiring committee that scaled the organization from 50 to >170 engineers; averaged 1.4 manager and technical interviews per week.

San Francisco, Ca, Us

- Led significant architectural refactors for MySQL physical location data storage (88.5% table size reduction, 72% total write volume reduction). Added Redis based caching system to boost performance of lookups enabling 5x predicted traffic without outages- Identified, investigated, and implemented database schema changes to reduce total read volume by 9% by using NewRelic and MySQL performance profiling tools- Architected and implement airport compliance fee feature ahead of schedule that enabled Turo to create critical legal agreements to operate at 58+ airports- Led initiative to refactor +3mil lines of code to a consistent style concurrent with product work Resulted in improved developer experience, and improved quality of code through consistency.- Analyzed data to help drive product decisions and measured impact of previous projects

San Francisco, Ca, Us

- Worked on new chat microservice using Kinesis and Server Sent Events to provide modern chat features (typing animations, read receipts, streaming, ect.) in Turo’s application- Architected refactor of pricing system to save approximately $1.5mil/year in reimbursement costs- Completed high priority COVID initiatives to drive down API cost and enhance marketplace safety - Architected significant refactor of excess distance pricing system to improve collections by 40%,- Implemented 2 of the 10 most used APIs (12 requests/second, sub 100ms response time) on complex geospatial data for vehicle search using Redis’ geospatial features

Laguna Beach, California, Us

Copia is a software company that aims to reduce hunger and food waste by providing their clients with a managed food recovery solution focused on tax deductions, analytics, waste tracking and corporate social responsibility. - Designed, built, and maintained management system for all daily operations including real time driver tracking- Designed, built and integrated a waste tracking system into the core product- Designed, built and maintained an event driven push notification system- Led transition of primary backend language from Java to Kotlin- Designed, implemented, and managed CI/CD suite for core engineering products- Worked with the team to implement an efficient Agile process using JIRA- Worked with Java, JUnit, Kotlin, KotlinTest, and AWS

Munich, De

Testbirds is a leading crowd testing provider for your Apps and Websites using real people with real devices in European and North American markets.- Managed crowd tests of websites, and applications- Planned and ran QA, usability, user experience, and user interface testing- Created and ran software tests for clients- Worked as part of a Scrum team- Wrote test reports and made improvement recommendations based on tester feedback- Automated and manual tests of client websites and software