Mackenzie Burrows Email & Phone Number

Grand Rapids Metropolitan Area

• Processing medical prescriptions following Medicare guidelines • Answer phones and assisted patients with patient portal and equipment • Assist customers with billing, understanding insurance, and order inquiry • Maintain up-to-date knowledge of customer accounts and insurance guidelines • Scheduling and maintaining clinicians appointments • Provide setup, instruction, and education on products and services • Dispatching and routing drivers for deliveries • Process reports for held sales and possible leads

Fountain, Colorado

• Collaborated with delivery drivers and Dispatchers with scheduling and rescheduling, directions and customer needs • Communicated with supervisors to fill open areas in schedule • Assisted in conflict resolution between the company and unhappy dispatchers and drivers • Documented correspondence between the company and transportation companies • Documented load information as well as arrival and departure times • Filed and entered purchase orders and delivery paperwork • Collaborated with inventory and other departments to adjust inventory • Coordinated with 3rd party services to make unloading process as smooth and efficient as possible • Systems used: WIN, OLP, Excel

Grand Rapids, Michigan

• Assisted with planogram resets and store remodels which included candy, snacks, grocery, tobacco and health and beauty categories • Worked both individually and with teams of merchandisers depending on the size of the resets to meet timely completion of sets • Collaborated with store owners and general managers to ensure customer satisfaction • Upgraded promotional signage, reorder tags, and notified pricing team of missed markdowns • Exchanged and returned out of date products at store level

Canon City, Co

• Administered complete remodel of 5 existing lawns, replacing lawns with irrigation systems, sod, and flowerbeds• Responsible for maintaining 15 to 20 lawns weekly by mowing, trimming, removing weeds and administering general clean ups• Worked with a team of 4 in the reorganization of the companies’ workshops and vehicle fleet • Developed relationships with the community resulting in substantially more business for the company

Canon City, Colorado

• Responsible for loading and unloading 500-700 packages daily onto UPS trucks• Shadowed UPS driver while helping deliver 300 packages per night to customers during peak season • Personally recognized for exceeding daily quotas while following safely rules and regulations• Offered Safety Officer responsibility

Canon City, Colorado

Full-time May 2013-August 2014 • Maintained inventory levels through purchasing products needed yet still staying within in budget • Played a key role in the implementation of a new software system, resulting in improved performance for all team members• Trained team in order processing and internal shipping and receiving as well as common carriers such as UPS, USPS, and Fox Transport • Administered the reorganization of the warehouse, which led to faster and more effective product selection Part time August 2014-October 2015 • Delivered products weekly to local customers.• Sanitized and recertified Joey feeding pumps • Installed, repaired, and instructed customers on hospital equipment for home use• Advocated for customers as an extension of our Customer Service Team • Served clients with intellectual disabilities as well as their caregivers by training them on items ordered• Received two documented customer compliments

Portage, Michigan

• Provided customers with product information on firearms, accessories, and apparel• Stocked and kept assigned area organized• Sold Firearms and accessories • Conducted federal and state background checks for those requesting firearm purchases• Acted as cashier and performed customer service responsibilities.

Bachelor'S Degree, Business Management, Graduated With Honors

Associate'S Degree, Business, Management, Marketing, And Related Support Services

Activities and Societies: Phi Theta Kappa

Education record