Mackenzie Moore Email & Phone Number

Write user-friendly manual documentation for use by a variety of audiences. Utilize job management software to track and document new features and software updates.Ensure documentation is accurate by working with engineers and other subject matter experts.Write informative blog posts and create supplemental graphics. Maintain and update listings for mobile apps, including graphics.Create educational materials including class outlines, PowerPoints, and handouts for internal training classes. Created and implemented an internal style guide to improve consistency and quality of documentation across customer-facing and internal platforms. Implemented a document management strategy to better handle updating and storing documents department wide. Create and update customer-facing documents following style guidelines and document management strategy.Create digital and physical marketing materials, including brochures.Review and edit documentation written by other teammates or departments.

Created branding, including style and website for the company's on-site daycare. Manage online presence and online ads. Manage a team of employees with varying job responsibilities and positions. Support employees in reaching goals and deadlines.Manage online presence including, blog content, documentation, mass email notices, and app store listings. Process analytics and determine actionable items to improve growth.

Salem, Oregon, United States

Supervised a team of between 10-12 technicians in a call center environment providing constructive feedback and coaching. I worked with team members to set and reach goals and ensure quality customer service. Served as an escalation resource for other technicians to assist with or take over more complex calls. Completed virtual and on-site customer trainings and in-person and virtual employee training classes.

Salem, Oregon, United States

Assisted customers via phone and chat with software troubleshooting. Progressively gained responsibility as an escalation resource and assisted other technicians with more complex calls. Completed virtual customer trainings and in-person and virtual employee training classes.

Salem, Or

Assisted customers via phone chat and email to troubleshoot devices. Trained employees on product lines, processes, and procedures. Completed market research projects.