Create event ideas, internal contests, and promotional store content to cultivate the quintessential Glossier atmosphere for customers and employees alike. Execute annual inventory audit to mitigate the risk of product shrink and enforce warehouse packing standards to minimize guest wait time, thereby improving NPS.Lead through compassion and adaptability by ensuring a safe work environment and implementing novel employee recognition initiatives.Mentor new editors on proper warehouse and sales protocols to guarantee operational consistency. Curate showroom storytelling through intentional merchandise displays designed to increase spotlight product sales.Generate zone charts detailing daily schedules to maximize the showroom’s guest and labor flow.

-Implements inventory standards to reliably fulfill customer orders and maintain a sustainable workflow among coworkers. -Generates memorable guest experiences by engaging in skincare and makeup routines and recommending products based on the unique needs of the guest. -Mentor new staff to create skill and knowledge redundancy within the store, which promotes productivity and opportunity for career growth.

-Delivered the top sales in promotional packages each week to improve customer retention.-Engaged with customers daily to schedule recurring appointments, handle payments and customer concerns.-Organized schedules of estheticians to ensure timely execution of customer appointments and mitigate the risk of overscheduling any one employee.

Aggregated and analyzed data from various social media sources (Tik Tok, Instagram, Pinterest) to identify and capitalize on trends that influenced marketing strategy. Integrated weekly feedback from team brainstorm sessions that improved productivity and shaped new ideas that bolstered the brand. Meticulously managed the social media presence of the brand.

-Leveraged subject matter expertise of Warby Parker products to meet and exceed store KPIs. -Remediated issues with both online and in-person customer orders in a timely fashion to ensure customer satisfaction.-Managed patient appointments on behalf of the in-house eye doctor to reduce delays in examinations