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Mackenzie Shoemaker-Hoy Email & Phone Number
Strategic Customer Success Manager
at
Alchemer
1 work email found
@chronus.com
1 phone found area 775
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Strategic Customer Success Manager
Location
Seattle, Washington, United States
Company size
Who is Mackenzie Shoemaker-Hoy? Overview
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Quick answer
Mackenzie Shoemaker-Hoy is listed as Strategic Customer Success Manager at Alchemer, a company with 1 employees, based in Seattle, Washington, United States. AeroLeads shows a work email signal at chronus.com, phone signal with area code 775, and a matched LinkedIn profile for Mackenzie Shoemaker-Hoy.
Mackenzie Shoemaker-Hoy previously worked as Team Manager - Customer Success at Chronus and Team Coach + Enterprise Customer Success Manager at Chronus. Mackenzie Shoemaker-Hoy holds Master Of Education - Med, Leadership In Higher Education from University Of Washington College Of Education.
Company email context
Email format at Alchemer
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*@chronus.com
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AeroLeads found 1 current-domain work email signal for Mackenzie Shoemaker-Hoy. Compare company email patterns before reaching out.
Profile bio
About Mackenzie Shoemaker-Hoy
Young professional with a passion for improving team and individual outcomes through collaboration, team work, and consensus building.
Listed skills include Event Planning, Social Media, Facebook, Social Networking, and 46 others.
Current workplace
Mackenzie Shoemaker-Hoy's current company
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Alchemer
Employees
1
AeroLeads page
12 roles
Mackenzie Shoemaker-Hoy work experience
A career timeline built from the work history available for this profile.
Team Manager - Customer Success
Current- In player/coach role, motivate and coach Enterprise team to reach or exceed GRR and NRR targets: - 2024: 90% GRR and 99% NRR - 2023: 94% GRR and 106% NRR- Enable team to increase internal customer advocacy for product needs by creating formal CSM-to- Product partnerships, resulting in increased visibility of customer needs in Product design.
May 2023 - Present
Team Coach + Enterprise Customer Success Manager
In addition to Enterprise CSM responsibilities: - Increase CSM team’s ability to communicate platform value by creating scalable model of tying program KPIs and success to organizational priorities; model value and impact of strong CSM/AM alignment- Mentor, train and develop 5 CSMs in 1:1s, providing support, guidance and feedback in managing account.
Jan 2023 - May 2023
Enterprise Customer Success Manager
- Annually meet or exceed individual GRR and NRR targets2023: 110% NRR on $1.1M book of business, including securing $64k client expansions; 2022: 94% GRR and 119% NRR on $1.5M ARR book of business- With sales counterpart, proactively own and ensure seamless contract renewals year over year by executing on key client strategies, educating executive.
Oct 2020 - Feb 2023
Product Consultant
- Lead higher education administrative users on product best practices in software platform functional areas, including configuration of platform system; design and facilitate an average of 6 engaging trainings per week (both online and in person) guided by client goals and needs- Exceed quarterly customer satisfaction goals (6.2/7, goal of 6) by.
Apr 2019 - Oct 2020
Project Manager | Academic & Student Affairs
- Provide strategic, operational and fiscal leadership on cross functional advancement team to achieve student success fundraising goals- Overcome programmatic ambiguity to develop and manage project plans, goals, deliverables and timelines to support initiatives; prioritize and manage multiple projects based on urgent team needs- Create marketing.
Jul 2018 - Apr 2019
Graduate Intern | Emergency Aid Lab
- As part of Bill & Melinda Gates Foundation’s nation-wide initiative, develop a student Emergency Aid program at UW-Seattle; initiatives were collated with 5 other institutions to develop a playbook now distributed on a national scale- Build deep understanding of student financial issues; collaborate with campus stakeholders to idealize functional and.
Jul 2017 - Jul 2018
Advancement Coordinator | Academic And Student Affairs
- Research, develop, write, & design creative print collateral for campaign, stewardship mailings, campaign website, and impact donor reports- Draft gift proposals, case statements, informational materials, & donor agreements to secure philanthropic gifts- Support strategic discovery and qualification activities; prepare donor briefings & funding priority.
Aug 2016 - Jun 2018
Advancement Coordinator | Uw School Of Nursing
- Research, develop, write, & design engaging and impactful print content for campaign, stewardship mailings, campaign website, and impact donor reports - Develop annual giving marketing campaign across 5 departments to strategic audiences based on university affiliation to solicit low-level donations - Support strategic discovery and qualification.
Aug 2015 - Aug 2016
Event Coordinator | Memorial Union Program Council
Jun 2012 - Jun 2015
Intern | Public Relations And Social Media
Jun 2014 - Sep 2014
Research Assistant | Department Of History
Jun 2012 - Sep 2012
3 education records
Mackenzie Shoemaker-Hoy education
Master Of Education - Med, Leadership In Higher Education
University Of Washington College Of Education
Bachelor Of Science, Digital Communication Arts, Business
Oregon State University
Semester At Sea | Study Abroad, Global Media, Psychology
University Of Virginia
FAQ
Frequently asked questions about Mackenzie Shoemaker-Hoy
Quick answers generated from the profile data available on this page.
What company does Mackenzie Shoemaker-Hoy work for?
Mackenzie Shoemaker-Hoy works for Alchemer.
What is Mackenzie Shoemaker-Hoy's role at Alchemer?
Mackenzie Shoemaker-Hoy is listed as Strategic Customer Success Manager at Alchemer.
What is Mackenzie Shoemaker-Hoy's email address?
AeroLeads has found 1 work email signal at @chronus.com for Mackenzie Shoemaker-Hoy at Alchemer.
What is Mackenzie Shoemaker-Hoy's phone number?
AeroLeads has found 1 phone signal(s) with area code 775 for Mackenzie Shoemaker-Hoy at Alchemer.
Where is Mackenzie Shoemaker-Hoy based?
Mackenzie Shoemaker-Hoy is based in Seattle, Washington, United States while working with Alchemer.
What companies has Mackenzie Shoemaker-Hoy worked for?
Mackenzie Shoemaker-Hoy has worked for Alchemer, Chronus, Watermark, University Of Washington, and University Of Washington School Of Nursing.
How can I contact Mackenzie Shoemaker-Hoy?
You can use AeroLeads to view verified contact signals for Mackenzie Shoemaker-Hoy at Alchemer, including work email, phone, and LinkedIn data when available.
What schools did Mackenzie Shoemaker-Hoy attend?
Mackenzie Shoemaker-Hoy holds Master Of Education - Med, Leadership In Higher Education from University Of Washington College Of Education.
What skills is Mackenzie Shoemaker-Hoy known for?
Mackenzie Shoemaker-Hoy is listed with skills including Event Planning, Social Media, Facebook, Social Networking, Microsoft Office, Event Management, Customer Service, and Social Media Marketing.
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