• Ensure activities posted to both cash and clearing accounts are reviewed and reconciled in a timely manner and within agreed limits, to enable most efficient use of funds; resolve all unmatched items.• Utilize effective listening and communication skills to identify problems/needs/opportunities as part of the sales team to provide service excellence to ATB clients.• Process and complete drafts, wire transfers, EFTs and transfer requests from clients or other team members. Resolve account related enquires, concerns, trace requests and complaints either directly or by referral team members.

• Provided quality customer service to all arena facility users by managing ice bookings, answering questions, and providing assistance with concerns.• Supervised all groups and individuals using the arena's facilities to ensure the safety of everyone while informing people of bylaws, regulations, and COVID protocol is being followed.• Established a plan to prioritize and organize tasks to ensure flawless day-to-day operations while maintaining records such as facility use, maintenance schedules, operational times, facility concerns, and supplies needed• Scraped, brushed, and flooded ice as frequently as possible in order to maintain a quality skating surface on both rinks.

• Developed systems to track customer acquisition progress, marketing goals, employee training programs, turnover percentages, and bottom line.• Participate in the Canada Summer Jobs Program to provide students with employment. Service 250+ clients in the Edmonton area. Recipient of the Quality Manager of the Year (2020) & Top External Sales (2020) awards.• Corresponded with the other franchisees within Edmonton to consolidate digital marketing efforts. Acquired new customers through door-to-door sales, cold calling, & advertising through Facebook, and Google.• Utilized tools such as Quickbooks and Hootsuite to maximize time spent with the team on-site to gauge production capabilities and maximize efficiency.

• First point of contact with customers entering the store, assisting them with any questions & walking them through the sales process.• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.• Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.• Promptly dealt with an average of 50-80 inbound and outbound sales calls as well as 150-200 messages per day through social media, CRM's, and paid ads.• Closed over $950,000 in new sales & 2.6 million in existing sales this fiscal year.

• Worked in conjunction with a website designer to create marketing collateral and creatively direct the marketing mix.• Analyzed and revised the website adding a landing page, optimizing the back end of the website and adding blog pages, and creating blog postings weekly; in turn, increasing website traffic by 350% organically in 1 month and achieving the companies first online conversions.• Leveraged sales expertise to promote products and capitalized on upsell opportunities leading to developing initial B2B contracts that grew with time and have accelerated the growth of the company.• Built & established an online presence, developed a website (front and back end), and optimized the digital media campaigns to achieve set goals.• Assisted in analyzing marketing data (campaign results, conversion rates, traffic, etc.) to help shape future marketing strategies.

- Maintained and grew a network of clients with the goal of recurring business relations.- Used QuickBooks to invoice customers, keep track of all revenues and expenses and, perform analysis.- Developed a website that enables consumers to view all services and book consultation appointments (TranquilityPropertyCare.com).- Used SEO to optimize site pages through the use of keywords while addressing customer service inquiries quickly and accurately.- Implemented regular landscaping schedule to promote optimal growth and maintain an attractive appearance of lawns and facility grounds.

- Planned and laid out work to meet production and schedule requirements.- Established comprehensive maintenance plans and oversaw repair work.- Monitored and adjusted production processes or equipment for quality and productivity improvement.-Cut components to different specifications and shifted them across racking; spinning joists when needed to optimize build time.- Maintained communication with forklift driver in order to get lifts of material dropped to optimize cut time.

- Pruned trees, bushes to improve visibility and increase visual appeal.- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.- Assisted in scheduling weekly project deadlines and tasks.- Monitored daily schedules to ensure timely task completion for each site and gathered and transported trash and debris when the job was finished.- Performed upkeep work for garden areas and landscaping greenery to enhance property appearance and plant health.

- Planned and laid out work to meet production and schedule requirements.- Established comprehensive maintenance plans and oversaw repair work.- Monitored and adjusted production processes or equipment for quality and productivity improvement.- Cut components to different specifications and shifted them across racking; spinning joists when needed to optimize build time.- Constantly communicate with forklift driver in order to get material dropped in the lift.