Mackenzie West Email and Phone Number

Bridged personal or conversational gaps to create genuine rapport.● Attended industry-related conferences, meetings and events.● Promoted political candidate, cause, or party to secure votes.● Recruited other canvassers to strengthen outreach potential.● Collected data on contacts to support future lead generation outreach.● Assisted individuals in filling out applications and questionnaires.● Asked questions to obtain a person's name, address, age, and state of residency.● Submitted completed assignments and discussed progress.● Uploaded or entered new lead information into the company database.

Published content that aligned with brands to build connections and encourage positive action.● Developed social media strategy by measuring and reporting on key metrics.● Elevated social media marketing department by recruiting and training employees.● Set regular social media benchmarks and goals using platform analytics to monitor progress of campaigns.● Presented recommendations to senior leadership via meetings and proposals.● Planned and executed social media vision, driving brand discovery and customer engagement.● Connected with current and prospective customers, actively replying to brand mentions and directmessages.● Measured and reported impact of social media to improve effectiveness of marketing efforts.● Maintained social media calendar, supporting brand identity while tapping into seasonal moments andappropriate trends.● Established and maintained effective working relationships with clients and media representatives to developnew business opportunities.● Maintained company archives.● Responded to requests for information about employers' activities and status.

Reach students in creative and appropriate manner● Use visual/audio and the internet to further learning and comprehension● Prepared and maintained attendance, activity, planning, and personnel reports and records.● Established operational policies and procedures and made any necessary modifications, based on analysisof operations, demographics and other research information.● Planned and promoted sporting events and social, cultural and recreational activities.● Participated in student recruitment, selection and admission.● Coordinated teaching assignments and room assignments to verify optimum use of equipment.● Formulated strategic plans for the institution.● Enforced discipline and attendance rules.● Developed curricula and recommended curricula revisions and additions.

Prepared and interpreted for clients information, such as investment performance reports, financialdocument summaries and income projections.● Implemented financial planning recommendations or referred clients to someone who can assist with planimplementation.● Contacted clients periodically to determine changes in financial status.● Recommended to clients strategies in cash management, insurance coverage, investment planning andother areas to help them achieve financial goals.● Analyzed financial information obtained from clients to determine strategies for meeting clients' financialobjectives.● Explained to clients personal financial advisor's responsibilities and types of services to be provided.● Recruited and maintained client bases.● Met with clients' other advisors, such as attorneys, accountants, trust officers, or investment bankers, to fullyunderstand clients' financial goals and circumstances.● Guided clients in gathering information, such as bank account records, income tax returns, life and disabilityinsurance records, pension plans, or wills.● Monitored financial market trends to ensure that client plans were responsive.● Answered clients' questions about purposes and details of financial plans and strategies.● Managed client portfolios, kept client plans up-to-date.● Reviewed clients' accounts and plans regularly to determine whether life changes, economic changes,environmental concerns, or financial performance indicate need for plan reassessment.● Devised debt liquidation plans that include payoff priorities and timelines.● Opened accounts for clients and disbursed funds from accounts to creditors as agent for clients.● Informed clients about tax benefits, government rebates and other financial benefits of alternative fuel vehiclepurchases and energy-efficient home construction, improvements and remodeling.

Answered phone calls to take reservations and address guest questions and concerns.● Supported servers and bussers through high-volume shifts with food running and table clearing.● Informed guests of food and drink specials, fostering smooth handoff to service staff.● Presented a positive first impression of the establishment's high standards by delivering exceptional service.● Remedied guest complaints and escalated serious issues to the restaurant manager for prompt resolution.● Monitored restaurant activity to determine seating and dining flow.● Escorted guests to proper tables or offered open seating options in bar and patio areas.● Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-partydrivers.● Adhered to sanitation and safety control policies to protect establishments and patrons.● Conversed with members and guests in an outgoing and friendly manner.● Greeted patrons and coordinated table assignments to meet party preferences and requests.● Communicated with tact and diplomacy to resolve guest dissatisfaction.● Observed guest needs throughout the dining experience, driving high-quality service.● Communicated with patrons to record reservation data into the company management system.● Closed out podium at the end of shift and maintained order and organization.● Stocked service areas with supplies to deliver faster service to guests.● Monitored cleanliness of common areas and dining rooms to maintain a neat and welcoming establishment.● Engage with guests to maximize satisfaction with food and service.● Helped bus tables and ran food patrons during high volume periods.● Distributed, collected and organized printed menus.● Assisted in serving guests for parties and special functions.

Kept informed of shut-down and emergency evacuation procedures.● Maintained inventories of equipment, storing and retrieving items and assembling and disassemblingequipment as necessary.● Monitored activities to ensure adherence to rules and safety procedures, and arrange for removal of unrulypatrons.● Sold and served refreshments to customers.● Resolved customer complaints by demonstrating genuine regard for customer concerns.● Prepared food and beverage items using proper procedures and sanitation guidelines.● Supervised storage and refrigeration areas to verify cleanliness and sanitation.● Coached individual participants in skills necessary for excellent achievement in involved sport.● Observed players during practice to determine need for individual or team improvement.● Presented subject matter to students under teacher guidance.● Operated and maintained audio-visual equipment.● Discussed assigned duties with classroom teachers to coordinate instructional efforts.● Provided efficient and courteous service to customers at all times.● Responding quickly to meet customer needs and resolve problems.

Maintained a positive attitude● Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.● Greeted and accommodated guests, building positive experience from first interaction.● Informed kitchen of special dietary needs or requests, delivering personalized meal options.● Maintained knowledge of safety and emergency procedures, remaining aware of accident preventionpolicies.● Jotted down customer orders and promptly delivered food and drinks.● Optimized front-of-house operations by managing capacity, avoiding long wait times for guests.● Attended company and restaurant required training and meetings, improving skills.● Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-housestaff.● Created and maintained optimal communication chain, reducing guest dissatisfaction.● Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customerloyalty.● Cleaned and sanitized hands and surfaces to optimize food safety and comply with health departmentregulations.● Made special dressings and sauces as condiments.

Conducted tours and explained aspects of facilities, exhibits and programs.● Assisted in set up and preparation for tour experiences.● Managed and led small and large groups of guests while conducting public and private tours.● Served as ambassador, responding to visitor questions and concerns based on training.● Delivered entertaining and informative commentary to patrons during tours.● Communicated closely with various departments to drive seamless guest experience.● Helped less able guests board the bus and explore exhibits.● Considered site history, environmental conditions and clients' skills and abilities to plan appropriateexpeditions, instruction and commentary.● Described tour points of interest to group members and responded to questions.● Provided directions and other pertinent information to visitors.● Monitored visitors' activities to ensure compliance with establishment and tour regulations and safetypractices.● Conducted educational activities for school children.● Train other tour guides, docents and volunteers.● Distributed brochures, showed audiovisual presentations and explained establishment processes andoperations at tour sites.

Carried out special services for customers, such as ordering bank cards and checks.● Sorted and filed deposit slips and checks.● Identified transaction mistakes when debits and credits did not balance.● Answered telephones to assist customers with questions and inquiries.● Entered customers' transactions into computers to record transactions and issue computer-generatedreceipts.● Examined checks for endorsements and to verify other information, such as dates, bank names,identification of persons receiving payments and legality of documents.● Opened new checking and savings accounts, money market accounts and safe deposit boxes.● Promoted bank products and services to consistently meet cross-selling goals.● Performed clerical tasks, such as typing, filing and microfilm photography.● Created connections and developed rapport with customers to provide personalized service.

Checked merchandise for inventory records and made note of most successful products.● Greeted customers and answered questions, assisting with needs and finding items.● Prevented theft by following store procedures and policies to address suspicious persons.● Communicated with the store manager about merchandise and supply needs to maintain a well-stockedstore.● Unloaded store merchandise and arranged products in display areas.● Operated POS system and cash register for processing customer transactions and tracking payments.● Used sales tactics to sell products to customers and increase store sales.● Performed general store maintenance for clean store appearance.● Offering customers assistance with locating merchandise at other locations.● Cleaned shelves, counters and tables.● Prepared end-of-shift reports for management review and approval.● Held team members accountable during shifts by effectively coaching to improve performance.● Cultivated and maintained work culture through team building and positive interactions.● Created successful shift plans, adjusting team member line-up to achieve shift efficiency.● Shared customer feedback to improve operations and build brand loyalty.