Mackenzie Day Landers Email & Phone Number

Atlanta, Georgia, United States

Kennesaw, Georgia, United States

Connected customers of home improvement stores to affiliate installation companies in their area.Accepted high volume of inbound calls, provided information in regards to their home improvement project, and logged each call using the appropriate systems and guidelines.Generated customer leads, updated account information, and processed payments quickly andaccurately.

Atlanta Metropolitan Area

Educated callers on the importance of security standards and assists in the compliance process.Maintained frequent and professional customer communication while delivering outstanding customer service at all times with the goal of first call resolution.Assisted callers with navigating the proprietary online PCI compliance portal.

Greater Atlanta Area

Keyholder whose responsibilities included working at multiple store locations.Resolved product issues and assisted customers and selection of retail products.Thoroughly learned the companies product offerings and contributed to an increase in monthly sales.

Alpharetta, Georgia

Utilized Salesforce to provide existing business clients with wireless technology services. Grew existing accounts by adding phone lines and cellular tablets to existing accounts.Created informative PowerPoint presentations for the office television screens.

Greater Atlanta Area

Handled incoming telephone calls and electronically reported issues from customers. Accurately summarized and maintained status of each issue entered in a call tracking database and CRM database.Responsible for analyzing, testing and resolving software defects, administration issues and end user training issues, working directly with customers. Assisted in resolving application availability and performance issues. Developed knowledge of proprietary software products and new system updates as they became available.

Greater Atlanta Area

Developed strong and trusted relationships with customers through timely, accurate communications.Promoted to customer service representative after being hired as the receptionist.Acted as a conduit of information between the office and state-wide mobile sales team.Performed general office tasks such as filing, mail distributing, and routing incoming calls.

Vinings, Georgia, United States

Greeted customers, answered questions about menu offerings, processed food and drink orders, carried food and drinks from kitchen to table, and prepared bills and processed payments.

Athens, Georgia

Received recognition from regional management for outstanding customer service skills. Helped operate the functions of the restaurant to ensure high quality products and customer service were delivered to ensure restaurant profitability.

Athens, Georgia

Responsible for greeting guests, preparing food, ensuring sanitation standards, explaining menu items to guests, collecting payments, and restocking supplies at the sandwich unit area.

Marietta, Georgia

Promoted to Ice Cream Maker which included ensuring the store was adequately stocked with ice cream, yogurt, and sherbet on a daily basis. Required organization, cleanliness, and attention to detail.Responsibilities also included serving ice cream to customers, preparing tubs of ice cream, and checking freezers for inventory and proper refrigeration and storage of products.