Mackenzie Mcdowell Email & Phone Number

Kirkland, Wa, Us

Bellevue, Wa, Us

Bellevue, Wa, Us

-Provide strategic support to Director, Consumer Markets. Support Director, Sr Managers and team of 60-100 employees-Create meeting content and PowerPoint presentations to be presented to SVP, VP, and Director audiences -Prepare agenda, content, and presentations for weekly steering meetings, staff meetings, and all-employee meetings -Track and drive progress on key initiatives owned by the Omnichannel Operations and Governance team-Liaise between Director and Sr. Manager, Manager, and individual contributor team on various business initiatives -Lead cross-functional teams in tracking and reporting operational savings committed to by team -Create agenda, content, and materials for team leadership planning sessions

Bellevue, Wa, Us

-Product Owner for Retail Inventory Serialization (RIS) product which provided T-Mobile’s retail stores with real-time inventory tracking and serialization -As Product Owner for RIS product led 5+ Agile development teams to build T-Mobile’s inventory management system including the front-end user interface of the iOS mobile app and web-based reporting and inventory visibility module -Defined product scope, authored business requirements in the form of user stories using Agile tools, managed and prioritized feature backlog across 5+ development teams-Hundreds of requirements written for physical inventory counts, inventory receiving, inventory transfer, stock-on-hand visibility, and serialized inventory reporting-Oversaw UAT execution by Systems Experience Manager team and managed defect backlog -Led field communication and training for national rollout of RIS product across T-Mobile’s retail store fleet serving in daily product launch support rooms and providing direction to field leadership and retail stores -Trained HQ and field support teams on a new inventory management system and web-based application including Operations Managers, Store Operations, Supply Chain, Inventory Operations, Accounting, and Loss Prevention -Participated in weekly leadership project steering meetings and frequently interfaced with Director and VP stakeholders across Enterprise Technology, Supply Chain, Accounting, and Consumer Markets -Skilled Product Owner in Agile and Scaled Agile development models

Bellevue, Wa, Us

-Developed, owned and executed comprehensive launch plans for new inventory-related programs, processes, and projects impacting retail stores device and accessory inventory -Skilled communicator—able to create and tailor communication to the intended audience: high-level executive summaries to corporate and senior level leaders, field impacts to sales leaders and tactical details to retail store teams-Provided guidance across the organization on impacts to Retail and offered solution for best possible customer and retail store experience -Proactively identify risks of new processes and program implementation and bring risks forward to the cross-organizational team—able to determine when to solve for risks, make a concession or trade-off decisions, or escalate to leadership -Pushed back on business partners when necessary to advocate for customer and retail store experience -Positioned self as a strong cross-functional partner, SME and resource for retail-related questions through project work -Reacted with a sense of urgency to retail store feedback of new processes to mitigate issues -Created clear and detailed documentation of new processes and projects including writing business requirements

Bellevue, Wa, Us

-Marketing manager and subject matter expert for 11 different direct-to-consumer and retail products and offers including lighting, appliances, showerheads and home electronics-Developed, owned and executed innovative marketing plans, promotions and campaigns to launch new products, services and programs-Led cross-functional team involving 10+ groups to execute marketing and communication plans, promotions and campaigns that drove product sales and program participation, saved customers’ money, increased customer satisfaction and built awareness -Planned, managed and forecasted multi-million-dollar annual marketing and promotional budget for industry-leading direct-to-consumer and retail programs-Evaluated new direct-to-consumer and retail programs—provided strategic counsel to program team on best option and customer experience-Managed external vendors, freelancers and contractors to execute marketing plans—worked directly with retailers, manufacturers and program team to influence how customers participated in promotion or program -Created and executed twice monthly email marketing to PSE residential customers—wrote email/web copy, identified barriers to participation, coordinated promotion details with retailers/manufacturers-Proactively identified barriers to customer participation and quickly developed and implemented solutions -Presented marketing plans and results to directors, vice presidents and officers -Promotional effort of a specific LED light bulb at Bellevue ARTSfair resulted in a local big box retailer holding third, fifth and seventh place in sales nationally in the three weeks following ARTSfair -Launched charity-match promotion for appliance recycling program, customer participation surpassed program goal by 30%-Increased email open rate using customer segmentation data, average open rate of 25%+

Bellevue, Wa, Us

-Led communication/Public Relations strategy of industry-leading customer renewable and energy efficiency programs for residential and business customer channels-Public Information Officer in crisis situations such as storms, power outages and gas leaks – quickly wrote customer-facing messaging to be externally distributed and participated in live TV/radio interviews-Worked on high-profile company initiatives and core member of cross-organizational team reporting directly to vice presidents and officers – led and executed process improvement of PSE’s planned power outage notification to customers, improvements resulted in time and budget savings-Led communications strategy for high-visibility, award-winning Rock the Bulb: The Re-Energized Tour and Re-Energized by Design campaigns-Translated complex program offers into clear and concise communication easily understood by customers -Created and presented executive summaries to leadership including vice presidents, officers and directors on energy efficiency communications strategy, promotions, and campaigns -Media trained and coordinated interviews for subject matter experts, including vice presidents, officers and directors -Managed fast-paced social media emergency response effort after a several day snow and ice storm, provided direction to response team comprised of employees from across the company

Bellevue, Wa, Us

-Led social media strategy including content creation, editorial calendar and integrating social media plans into traditional communication channels-Launched and managed PSE’s Twitter and Facebook pages, PSE’s first entry into social media-Drove shift in mindset to talk about power outages on social media proactively rather than re-actively-Engaged and trained customer care team on responding to customer inquiries via social media -Answered and attended to media inquiries from 24-hour media line daily-Researched, wrote, pitched and distributed press releases to regional media -Managed the creation and production of company’s first year in review videos

Worked 24-40 hours per week while simultaneously attending Western Washington University as a full time student and horseback riding competitively for Western Washington University’s Equestrian Team. -Strong time-management skills required to successfully manage work, school and sports schedule. --Started at Heath Tecna filling in for a receptionist on vacation, asked to stay on as a Human Resources Assistant.