Mackenzie Mendez Email and Phone Number
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Mackenzie Mendez personal email
As the Internal Communications Branch Chief at the U.S. Air Force Academy, I lead strategic communication efforts to enhance organizational cohesion and foster an informed and engaged community. With 10 years of expertise in strategic communications, I excel at crafting impactful communication strategies that keep team members well-informed about critical initiatives, projects, and milestones.Leveraging my experience as a U.S. Air Force Veteran and former Public Affairs manager, I bring a strong track record in leading cross-functional teams, overseeing media and community relations, and creating compelling content across various platforms. My role involves collaborating with key stakeholders, developing timely messaging plans, and continuously refining communication initiatives to boost engagement and support the Academy’s mission.Throughout my career, I have spearheaded numerous community and media engagements, resulting in strengthened stakeholder relationships and increased awareness of organizational values. I am dedicated to cultivating a positive work culture and driving organizational success through effective communication strategies.
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Employee Experience Program ManagerRackspace TechnologySan Antonio, Tx, Us
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Internal Communications Branch ChiefUnited States Air Force Academy Jul 2024 - PresentColorado Springs, Colorado, United States- Spearheaded internal communications strategy, driving clear and effective messaging across multiplechannels, including website, newsletter, and mobile app, to support over 25,000 personnel and align withmission objectives.- Managed executive communication and content creation for internal platforms, engaging employees through written, visual, and live event storytelling.- Provided strategic guidance and messaging support for the U.S. Air Force Academy’s command structure,ensuring clarity and alignment for communication efforts with organizational goals.- Conducted regular platform security training and enhanced stakeholder communication proficiency to maintain alignment with internal policies and objectives. -
Internal Communications ManagerHumane Society Of The Pikes Peak Region Jun 2023 - Jul 2024Colorado Springs, Colorado, United States- Establishes and executes comprehensive communication strategies to effectively convey HSPPR’s mission and activities through internal channels, resulting in a significant increase in two-way communications between stakeholders and senior leaders.- Facilitates seamless communication via intranet for internal departments and locations, leveraging internal communication software to streamline messaging across mediums.- Provides strategic counsel to senior leaders on coordination, development, and implementation of communication plans and projects, contributing to enhanced organizational cohesion and alignment. -
Public Affairs Manager (Mission Partner Support)United States Air Force Dec 2021 - Jun 2023Raf Mildenhall, England, United Kingdom- Led a team of five and managed a 15-member staff, delivering exceptional Public Affairs support to 36 organizational units. Enhanced organizational reputation, positively impacting 10.6K personnel and 75K community members.- Demonstrated financial acumen by developing and executing a $21.6K annual budget and overseeing $500K in equipment purchases, leading to increased efficiency and cost savings.- Orchestrated strategic communication efforts for the sole air refueling organization in the U.K. and Africa, coordinating 60 civic engagements and 75 media events, resulting in heightened brand awareness and stakeholder relationships. -
Media Relations And Community Outreach Manager (Public Affairs)United States Air Force Jul 2020 - Dec 2021Raf Mildenhall, England, United Kingdom- Orchestrated media coverage of joint U.S.-Ukraine Special Operations Forces training, managing 25 international media partners, facilitating interviews with U.S. senior leaders, capturing 2K images, and authoring news coverage. Recognized with the 2020 Air Force Hap Arnold Crisis Communication Award for outstanding communication skills and exceptional results in a high-pressure and complex environment.- Coordinated over 70 media queries and authored 35 press releases for senior leaders. Secured seven interviews with five executives for two national aviation magazines, reaching 7M readers and achieving $320K in PR ad value.- Organized nine media and civic leader immersion flights, fostering relationships with 32 British community leaders and showcasing organizational capabilities to 10 international media agencies.
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Internal Communications Manager (Public Affairs)United States Air Force May 2019 - Jun 2020Kunsan Air Base, Republic Of Korea- Managed and coordinated the organization’s social media presence across platforms including the official website, Facebook, Twitter, and Instagram, in collaboration with senior decision-makers. Achieved a remarkable 508% increase in social media engagement.- Spearheaded the launch of the organization's first mobile application, dedicating 200 hours to content generation and training 80 personnel on proper digital media etiquette. Successfully connected 5K organization members to executive leadership messaging.- Developed an organization e-book for the COVID-19 crisis action response and personnel onboarding procedures, distributed to 4.5K incoming and outgoing personnel. These efforts were integral to the Air Force Outstanding Unit award recognition.- Managed Public Affairs operations during an aircraft crash-landing mishap, developing crisis communication messages, preparing executive leaders for media interactions, and engaging international media, resulting in over 5.2M views. Captured 300+ images for internal investigation purposes.
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Community Outreach Manager (Public Affairs)United States Air Force Sep 2016 - May 2019Fairchild Air Force Base, Washington- Orchestrated the organization’s response to PFOS/PFOA water contamination, coordinating water delivery and communication with 12K community members. Successfully organized a Spokane city town hall and two informational open houses, earning the 2017 Air Mobility Command Crisis Communication Award.- Managed the organization’s community outreach program, organizing 33 tours for over 530 stakeholders, including Washington Comcast executives, U.S. Ambassador Leslie Rowe (ret.), Mayor Kiernan O’Hanlon of Limerick, Ireland, and nine additional U.S. and Canadian politicians. Showcased the organization’s mission impact, emphasizing its $500M fiscal impact on the Airway Heights and Spokane communities.- Coordinated media coverage of the $4.3B Electronic Health Record software launch, the first Department of Defense-wide launch of the program, reaching an audience of 8.8M active-duty service members and veterans.
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Public Affairs SpecialistUnited States Air Force Aug 2015 - Aug 2016Fairchild Air Force Base, Washington- Managed the organization’s newspaper, producing 104 weekly publications comprising over 650 articles and 2K photos. Delivered high-quality news coverage to 12K unit personnel and 65K local veterans, ensuring timely and informative reporting.- Maintained seven webpages for various unit organizations and disseminated critical unit information to 12K personnel via Facebook, digital newsletters, and the organization website, ensuring seamless information flow.- Developed and delivered three news writing and social media management courses for onboarding 24 personnel, resulting in a 20% increase in the organization's social media engagement, reduced information inaccuracies, and $2K in training cost savings.
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AirmanUnited States Air Force Dec 2014 - Jul 2015Fort George G. Meade, Joint Base San Antonio-Lackland
Mackenzie Mendez Skills
Mackenzie Mendez Education Details
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Master Of Professional Studies (Mps) -
Bachelor Of Arts (Ba)
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Associate'S Degree -
Bachelor Of Arts (Ba) -
Lakeview High SchoolHigh School Diploma
Frequently Asked Questions about Mackenzie Mendez
What company does Mackenzie Mendez work for?
Mackenzie Mendez works for Rackspace Technology
What is Mackenzie Mendez's role at the current company?
Mackenzie Mendez's current role is Employee Experience Program Manager.
What is Mackenzie Mendez's email address?
Mackenzie Mendez's email address is ma****@****rce.com
What schools did Mackenzie Mendez attend?
Mackenzie Mendez attended Penn State University, Penn State University, Defense Information School, Community College Of The Air Force, Defense Information School, Grand Valley State University, Lakeview High School.
What skills is Mackenzie Mendez known for?
Mackenzie Mendez has skills like Leadership, Media Strategy, Crisis Communications, Social Media, Stakeholder Engagement, Public Speaking, Client Relations, Sales, Press Releases, Media Relations, Event Planning, Digital Media.
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