Mackenzie (Michael) Roberts Email & Phone Number

Springfield, Massachusetts Metropolitan Area

Central Maryland And Western Massachusetts

Central Maryland

Washington D.C. Metro Area

Washington D.C. Metro Area

• To provide support of Indirect Director and District Manager of National Retailer locations in Washington, Baltimore, and Virginia. In this role tasked with driving sales of strategic products and the customer.
• Drive sales to meet or exceed company targets in strategic products and customer experience metrics.
• Develop and facilitate internal employee and external vendor trainings to drive results.
• Build relationships with internal and external leadership to gain additional sales.
• Develop and implement indirect channel recognition programs and contests.
• Provide accurate and timely reporting on all sales and customer experience metrics. Show less

Washington D.C. Metro Area

• Management of eight corporate retail locations in the Montgomery County, Maryland area. Responsible for staffing, results, customer experience, and employee experience within the territory. During the time in position.
• Meet or exceed company quota and key performance indicator targets.
• Hiring and development of General Store Managers.
• Create plans and strategies for driving sales results.
• Ensure all operational procedures meet with company standards.
• Manage and follow up on customer experience through Net Promoter Scores. Show less

Washington D.C. Metro Area

• Hired to create and manage a team to drive sales to small business customers within the retail store environment. This included hiring, training, and developing twelve retail business sales representatives. Also to.
• Create… Show more Hired to create and manage a team to drive sales to small business customers within the retail store environment. This included hiring, training, and developing twelve retail business sales.
• Create infrastructure for business sales team within Washington, Baltimore, and Virginia Retail Channel.
• Create a training strategy for retail employees around selling to business.
• Hiring, development, and training of Business Sales Consultant team of twelve employees.
• Responsible for driving sales to meet company standards.

Washington D.C. Metro Area

• Responsible for supporting District Manager in driving results, employee development, and organizational tasks in ten corporate retail locations. While in this role I was able to build relationships and gain trust with.
• Assist in coaching and development of retail employees and managers.
• Drive key metrics to meet/exceed regional targets.
• Develop and demonstrate new sales tactics and strategies.
• Assist in creation, implementation, and follow up of employee improvement plans. Show less

Bachelor'S Degree, Retail Management, 4.0

Certificate Of Completion, Professional Retail Sales Managment, 4.0

Associate Of Arts (Aa)