Mackenzie Platten Email & Phone Number

Cleveland/Akron, Ohio Area

Cleveland

I provide business solution proposals and technical assistance to executives and accounting department users as it pertains to workflow, Microsoft Dynamics GP and FRx improvements.I am a project manager for accounting system upgrades and enhancements. I design and maintain the IT business intelligence database as well as IT analysis reports, accounting reports and user documentation.

• Provided technical assistance to clients across the globe such as answering questions related to Microsoft SharePoint, Business Portals, Microsoft Dynamics SL, Crystal Reports and FRx functionality.• Project Manager for Accounting and ERP Systems integration. • Supplied business flow and professional guidance to clients such as discussing custom application and database design. • Conducted training courses specific to client needs.• Configured/developed Microsoft Dynamics SL applications and related databases specific to client needs.• Traveled within the U.S. and overseas including Germany, France, Brazil, Australia, China, Japan, Moscow, Ukraine, St. Petersburg and Belarus to conduct training and configuration projects.• Responsible for the creation of custom user documentation.

• Provided technical assistance internal employees.• On-call 24/7 for all employee application requests such as answering questions related to Microsoft Dynamics SL functionality. • Supplied business flow and professional assistance to employees such as discussing custom application screen design. • Project Manager for Global Accounting Systems integration.• Conducted inter-company training sessions.• Microsoft SQL Server Database Administrator.• Responsible for traveling overseas including India, France, Germany, Japan, China, Australia and Brazil to configure inter-company accounting systems.

• Provided technical assistance to clients such as answering questions related to PowerSeller and InfoMaker functionality. I was also responsible for answering questions related to creating views and writing Structure Query Language. • Supplied business flow and professional assistance to clients such as discussing custom application screen design.• Project Manager for Financial PowerSeller and PowerLender integrations. • Conducted in-house training classes quarterly for PowerSeller, InfoMaker, PowerSeller application customization and Structured Query Language.• Responsible for traveling to client sites in order to meet installation and training needs.• Conducted web-based application installation upgrades and training sessions using Webex. Utilized Webex to troubleshoot client issues.• Assisted with client database administration and maintenance using Microsoft SQL server Enterprise Manager.• Developed custom application data windows and search objects using PowerBuilder and InfoMaker.• Created custom reports for clients using InfoMaker and Crystal Reports.• Development of custom database views, stored procedures, triggers and reports for clients using Structure Query Language. Proficient in SQL for Oracle and Microsoft SQL Server.• Created custom forms using Adobe Output Designer.

Bachelor Of Applied Science (Basc), Information Technology

Associate'S Degree, Information Technology