Mackenzie Hanson Email & Phone Number

Toronto, On, Ca

• Provide great customer service to all guest on the resort. • Have a knowledge and understanding of how a dinning room is operated.• Time Management skills of one self and other team members.

Brooklin, Ontario, Canada

• Display enthusiasm and promote excellent service to customers, successfully increasing referrals and walk-in business.• Organize bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.• Assist other servers with specialty drinks orders by preparing on-demand items without delay.• Adhere to provincial laws regarding alcoholic beverage services and customer regulations.• Perform opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.• Cultivate warm relationships with regular customers.

Whitby, Ontario, Canada

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.• Noted special patron requests and followed up with kitchen to confirm delivery.• Worked with POS system to place orders, manage bills and handle complimentary items.• Explained menu items and suggested appropriate options for food allergy concerns.• Bussed and reset tables to keep dining room and work areas clean.

Ontario, Canada

• Consistently delivered outstanding guest service, housekeeping, meal service and catering in private setting.• Planned coverage needs and organized services to support incoming special events.• Actively listened to customers' requests, confirming full understanding before addressing concerns.• Used critical thinking to break down problems, evaluate solutions and make decisions.• Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.• Trained new staff in summer of 2020.

Whitby, On Canada

• Proven ability to consistently deliver outstanding customer service in all areas of fine dining establishment• Kept bar presentable and well-stocked to meet customer needs.• Operated efficiently in high-volume setting.

Durham Region, On Canada

• Consistently provided friendly service to athletes, families and customers during Pan Am and Para Pan Am Games 2015.• Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

Diploma, Hotel, Motel, And Restaurant Management

Advanced Diploma, Television New Media

High School Diploma, General Studies, 12

Activities and Societies: Board Game Club Founder – Grade 12 Band Camp Cabin Leader – Grades 11, 12 Symphonic Band - Grades 9, 10, 11, 12.