Mackenzie Sweeney Email & Phone Number

Successfully developed and launched "The Productivity Accelerator" program and social platform, creating a new niche in the work-performance industry and achieving 6-figure revenue within 6 months and 500K+ reach across social platforms. ● Utilized expertise in education, systems, and marketing strategies to become the most viewed productivity coaching business in the industry with over 30 million views worldwide.● Demonstrated exceptional people operations skills through a 9.9/10 overall client services rating and implemented a method for keeping up-to-date client data and generating regular reports to measure client health and progess.● Successfully coached 250+ clients on productivity, energy management, leadership, conflict resolution, and systems, resulting in a 35% average decrease in stress, 40% improvement in time management, 33% improvement in leadership, and increases in email management, energy management, organization, and business growth.● Led and managed a team of five contractors in coaching, sales, marketing, and SaaS development projects, including setting clear expectations, providing necessary resources and support, and fostering a positive and collaborative work environment.● Successfully managed a market research project that involved creating a quiz with over 81,000 participants and developed content based on the data acquired. The results of the data acquired and content produced led to a full pipeline of leads and an average 38% close rate on a $5,000 coaching product.● Featured in Buzzfeed, Yahoo! News, Business Insider, The LAD Bible, and other online publications, podcasts, workshops, and events for expertise in productivity, communication, conflict resolution, and influence.

Business Process Optimization & Project Management: Conducted optimization and build-out efforts for other companies, including optimizing processes and managing the implementation and education of new systems.● Specialized in optimizing, automating, and building hiring, lead qualification, onboarding, employee handbook, and fulfillment processes for a variety of industries, with a budget of $10,000 per project. Managed up to 5 custom-coded database builds at a time, handling all aspects of the project from communication and optimization to building and educating the client on the system.● Manufactured a fully automated 26-step high-touch client onboarding and contract completion system using Airtable, Zapier, Slack, PandaDoc, Stacker, Typeform, and Kajabi, resulting in a 12-hour time savings per client onboarded. Created an internal dashboard that compiled all needed client information and created an easy-to-follow process for clients to start The Productivity Accelerator.● Successfully managed the implementation of a comprehensive whiteboarding process using Miro, Airtable, and Zapier, mapping out the optimized business infrastructure in minute detail and identifying automation recipes. Acted as a guide for business owners and the wire-frame for the buildout of optimized systems, resulting in the removal of bottlenecks and allowing business owners to conduct their business in a more streamlined manner.● Keynote Workshop Speaker for Chloe Capital’s Invest In Women event in Los Angeles and online during COVID

Internal Business Process Optimization: As Director of Optimization, established and managed the technological infrastructure and customer journey of a newly opened consulting firm, contributing to the overall success and growth of the business.● Directed the consulting branch of the business and built the infrastructure of Less Doing using tools such as Airtable and Zapier, contributing to the successful scaling of the business to $100,000 in revenue within the first three months of operations.. ● Provided client-facing consulting and business process optimization, including project management, for multi 6 & 7-figure companies. Spearheaded the optimization of their hiring, onboarding, fulfillment, and termination processes both onsite and remotely. ● Consulted with entrepreneurs and their teams, located in the USA, Central America, Canada, France, and Australia, to break down their current internal and external business processes into a process map, identifying optimization and automation opportunities. Custom-built optimized tech stacks using Airtable as the database, and implemented the new systems, acting as a continued resource post-implementation.● As a project manager, optimized and deployed automated hiring and client-onboarding processes using Airtable as the main database, resulting in an average of 10 hours saved per hire and new client across 15 different companies.● Designed and project managed a sales funnel for Central America's #1 Dental Company, working directly with the COO to build out Pipedrive and Facebook Chatbots. Resulted in a 10% higher lead conversion within 3 months of implementation.● Efficiently managed the implementation of ADP for a 7-figure surgical cosmetic company with over 200 employees, streamlining payroll, HR, and benefits management processes. Utilized excellent communication and organizational skills to ensure a smooth and successful transition to the new system.

New York, Ny, Us

Oversaw the people operations and HR efforts in scaling the growth of an online virtual assistant firm, including establishing the marketing vertical and writing comprehensive internal HR processes.● Effectively managed 43 contractors across 17 different time zones, resulting in the marketing vertical becoming the #1 most profitable vertical among the 6 in the company. Created KPIs for internal contractors to have a clear path of growth in the marketing vertical, including promotions and bigger projects based on successful performance. ● Trained two assistant vertical leads to manage operations and support the assistants working under the marketing vertical, demonstrating strong leadership and development skills.● Directed the people operations efforts in creating and executing Get Leverage's termination process, including handling the human side of terminating contractors and automating the removal of business systems to ensure a smooth transition for both Get Leverage and the contractors.● Designed and project managed the development of five high-level infrastructure builds using Airtable, lasting 6-12 weeks, resulting in streamlined automation and deployment of customer journey, report creation, and general workflow processes.● Recognized as "Employee of the Week" 11+ times for consistently embodying the company's core values.

• Worked as a “Madam” responsible for guiding historic comedic tours to showcase the women’s history of the Gold Rush-based town to highlight the environment of Southeast Alaska during the Summer cruise ship seasons• Personally guided 500+ tours throughout the summer season to an audience of 10,000+ cruise ship passengers • Commended on TripAdvisor and in personal emails to the company on outstanding energy and an enjoyable, personable experience that extended beyond the information of the tour alongside compliments for giving best tour of guests’ vacation• Successfully produced, choreographed, and performed in the first annual Burlesque & Variety Show of the Red Onion with a team of three which, with a sold out house, raised over $5500 to support the Skagway Arts Council

Greenwood Village, Co, Us

• Consistently exceeded the new-representative’s membership sales goal by at least 100%• Invited back after working a summer season in Alaska and helped with new employee training the day I returned to work• Developed and maintained a prospect lead generation system for both individual + corporate accounts through cold calling, club guest passes, walk-ins, and membership referrals • Showcased an in-depth understanding of fitness + facility services alongside sales techniques to successfully close membership sales

Indianapolis, Indiana, Us

• Located and recruited potential IT talent utilizing referrals, job postings, internet searches, careers fairs, networking events, and college resources• Screened and placed candidates according to position requirements utilizing phone and internal interviews, reference / background checks, and technical screens• Reviewed, critiqued, revised resumes, and coached candidates through the interview process.• Fostered and maintained contractor / consultant relationships through weekly correspondence, payroll assistance, monthly lunches, and constant client relations• Negotiated contract terms including compensation rates, duration, and responsibilities• Assisted in business development by setting meetings, generating leads, networking, and attending client meetings and outings

Las Vegas, Nevada, Us

• Utilized multitasking and problem solving skills while interacting with a diverse clientele to ensure service excellence• Recognized by customers and management for consistent superior customer service• Trained new employees to provide prompt, individualized service in a fast-paced high-energy environment

• Designed and delivered a holiday gift program to foster lasting client relationships• Constructed a year-end report for a city council district of 2200 homes

• Efficiently managed front of the house and successfully developed repeat customers by providing prompt individualized service • Increased the profits from baked goods through monitoring dessert outflow and promptly replenishing loss

Bachelor Of Arts (B.A.), Business Administration And Management, General

Washington Semester Program, Global Economics & Business