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Tom Mackenzie is listed as Director IT Operations and Services based in Niagara Falls, Ontario, Canada. AeroLeads shows a work email signal at cogeco.ca and a matched LinkedIn profile for Tom Mackenzie.
Tom Mackenzie previously worked as Senior Technical Consultant at Af Technology and Service Delivery Manager at Applied Computer Technologies. Tom Mackenzie studied at Niagara College.
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A high value Information Technology Professional with expertise in a diverse range of technologies within multiple industry settings. Experienced in planning, execution, and delivery of medium to large projects spanning business, operations, security, IT infrastructure, compliance and help desk. Competent to strategically and cost effectively align both business goals and IT strategies together by applying my cross-industry experience. Excel at strategic planning, building high performance team’s, project management, and implementing best practice methodologies, innovation and continuous improvement programs.
Listed skills include Data Center, Itil, Change Management, It Operations, and 38 others.
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Niagara Falls, Ontario
Responsible for a Managed Service Practice delivering IT services and support to SMB's within Niagara and the Golden Horseshoe.Experienced in providing Cloud solutions that enhance our customers businesses, providing them with a secure, reliable and protected infrastructure.
Hamilton, Bermuda
Responsible for the effective and timely delivery of professional services to ACT’s diverse client base. Overall accountability and responsibility for resource allocation, utilization and direct supervisory responsibilities for service delivery personnel. Worked collectively with other teams within Services and Sales to ensure the effective delivery of service related activities to a large customer base.
Oakville
Reporting to the AVP Infrastructure and Operations,, I was responsible for leading a team of highly skilled Infrastructure Engineers whose primary focus was the design and installation of all Technology components, including; Storage, Network, Communications, VMWARE, Unified Computing, Microsoft Technologies and Data Center facilities management. My team is also responsible for software installation in all non-production and production environments.
Oakville
Responsible for the maintenance and monitoring of all applications, critical network components, and the daily operational stability of FCT’s mission critical IT applications and services. Operated a national Service Desk, based on ITSM (ITILV3) to handle customer and user issues. The Service Desk provided services to all of the major Canadian Banks and over 1000 internal staff.
Niagara Falls, Ontario
Coordinated and led all aspects of IT operations for 2 casinos and 3 corporate locations. Spearheaded strategic plans to optimally align projects, operations, and technical support with business goals. Collaborated closely with department heads and stakeholders. Administered and tracked $15M OPEX-CAPEX budget. Created and enforced network and data security policies and Standard Operating Procedures. Identified, selected, and managed vendors. Negotiated service agreements. Managed POS system for both properties. Prepared and delivered weekly status updates and issue reports to senior management. Oversaw 50-member operations, technical support, and infrastructure design teams.
Directed all aspects of daily operations and support for +1,000 users in multi-site environment.
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Tom Mackenzie is listed as Director IT Operations and Services.
AeroLeads has found 1 work email signal at @cogeco.ca for Tom Mackenzie.
Tom Mackenzie is based in Niagara Falls, Ontario, Canada.
Tom Mackenzie has worked for Af Technology, Applied Computer Technologies, First Canadian Title, Fct, and Niagara Casinos.
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Tom Mackenzie studied at Niagara College.
Tom Mackenzie is listed with skills including Data Center, Itil, Change Management, It Operations, It Strategy, Process Improvement, Management, and Team Leadership.
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