Mackenzie Wilson Email & Phone Number

Salt Lake City, UT, US

• A Voice of Customer Market Insights Consulting Firm, not just another software tool. Using our Customer Connections Framework™ – Collection, Conversation, Care, Commitment, and Culture – we partner with you to drive.
• Provide custom research projects for each touchpoint in the customer lifecycle
• Conduct qualitative and quantitative research to uncover what your audience is really thinking, feeling, and saying at each point in their journey
• Extensive work in the areas of product development, user testing, sales cycle, implementation, execution, customer satisfaction, attrition, and win/loss analysis
• Deliver insights and recommendations that will have an immediate impact on your business

Burke, Virginia, US

Brooklyn, US

Get Sh!t Done is the Collaborative Where Women Entrepreneurs Gain Traction to Grow Businesses that Scale Generational Impact.

Salt Lake City, Utah, US

Led a high performing, collaborative team, focused on building relationships and strong experiences with our members through customer engagement in marketing, sales, live events, webinars, workshops, and local chapter engagement. Provided strategic focus to the team to help them with issues through a positive, customer-centric attitude, and ensuring we.

Denver, CO, US

• Customer advocate and first point of contact within the organization assigned as executive sponsor liaison to non-profit organization, including ownership of:
• All initiatives between Vertafore and Vertafore’s customer community
• Central project management stakeholder for Annual Customer Event (3000+ attendees)
• Primary point of contact between Vertafore and community chapters
• Advance strategic alignment between products and customer community
• Shepherd growth of customer groups and improved engagement opportunities

Denver, CO, US

• Program Management Department Operations Director overseeing personnel, processes, and initiatives, including, but not limited to:
• Product roadmap planning
• Business case validation process management, creation and prioritization presentation to executive leadership
• Development of new early adopter program and customer recruitment therein
• Other product operational efficiency implementations, including deployment of Aha! and Safe/Agile integration and training of both PM and development teams
• Performed all ongoing internal customer/buyer feedback, including NPS, CSAT, win loss analysis, customer experience, UX/UI feedback, and churn analysis

Reno, Nevada, US

Managed an average of 40 customers at a time who received ongoing consulting and business deliverables through 3rd party win loss and customer feedback including why they win and lose, competitive trends, strengths and weaknesses, pricing intelligence, and sales and support performance.

Reno, Nevada, US

Managed a team of sales representatives and created a sales enablement plan, pipeline management system, and proposal templates. Also responsible for selling win loss and customer experience services for mid-market and enterprise B2B executives both virtually and onsite.

Reno, Nevada, US

My primary passion is maintaining strong business relationships and confidence with each customer to create consultative transformation with speed and precision.I believe businesses can be run through numbers and analytics. I focus on the details and synthesize data to identify actionable intelligence. My passion for understanding the buyer’s view allows.

Reno, Nevada, US

During my time at Primary Intelligence, I have been able to participate in the work from the ground up - producing strong results in a scheduling, analysis, consulting, sales, and director roles.As a Program Consultant, I focus on delivering outcomes: higher win rates and better customer dollar retention. This provides value by identifying core decision.

Initial experience in working as a team manager and implementing new ideas into standardized expectations to improve efficiency. Grew the organization from 20 people to over 100 in only 6 month and helped with contracting, sales infrastructure and CRM build, and created internal accounting and database systems.Director of Billing: Created new business.

North Hills, New York, US

Formerly Arkona

Business Administration And Management, General

Musical Theatre