A Voice of Customer Market Insights Consulting Firm, not just another software tool. Using our Customer Connections Framework™ – Collection, Conversation, Care, Commitment, and Culture – we partner with you to drive real change across the organization by putting people at the center of everything we do at every touchpoint in the customer lifecycle. We're real humans who have real conversations. We don't just deliver data. We make human connections for sales, product, customer success, support, and people departments experience using insights powered by people.• Provide custom research projects for each touchpoint in the customer lifecycle • Conduct qualitative and quantitative research to uncover what your audience is really thinking, feeling, and saying at each point in their journey• Extensive work in the areas of product development, user testing, sales cycle, implementation, execution, customer satisfaction, attrition, and win/loss analysis• Deliver insights and recommendations that will have an immediate impact on your business

Get Sh!t Done is the Collaborative Where Women Entrepreneurs Gain Traction to Grow Businesses that Scale Generational Impact.

Led a high performing, collaborative team, focused on building relationships and strong experiences with our members through customer engagement in marketing, sales, live events, webinars, workshops, and local chapter engagement. Provided strategic focus to the team to help them with issues through a positive, customer-centric attitude, and ensuring we help each member we interact with see the value in our products and services through continuing education and resources.

Customer advocate and first point of contact within the organization assigned as executive sponsor liaison to non-profit organization, including ownership of:• All initiatives between Vertafore and Vertafore’s customer community• Central project management stakeholder for Annual Customer Event (3000+ attendees)• Primary point of contact between Vertafore and community chapters• Advance strategic alignment between products and customer community• Shepherd growth of customer groups and improved engagement opportunities• Establish thorough timelines and metrics for all joint initiatives and ensure all goals are achieved by all stakeholders• Ideate on future initiatives, including product work groups for roadmap planning and fixes• Build awareness of the customer community internally and externally• Responsible for the review, management, and response of customer community chat boards

Program Management Department Operations Director overseeing personnel, processes, and initiatives, including, but not limited to:• Product roadmap planning • Business case validation process management, creation and prioritization presentation to executive leadership• Development of new early adopter program and customer recruitment therein • Other product operational efficiency implementations, including deployment of Aha! and Safe/Agile integration and training of both PM and development teams • Performed all ongoing internal customer/buyer feedback, including NPS, CSAT, win loss analysis, customer experience, UX/UI feedback, and churn analysis

Managed an average of 40 customers at a time who received ongoing consulting and business deliverables through 3rd party win loss and customer feedback including why they win and lose, competitive trends, strengths and weaknesses, pricing intelligence, and sales and support performance.

Managed a team of sales representatives and created a sales enablement plan, pipeline management system, and proposal templates. Also responsible for selling win loss and customer experience services for mid-market and enterprise B2B executives both virtually and onsite.

My primary passion is maintaining strong business relationships and confidence with each customer to create consultative transformation with speed and precision.I believe businesses can be run through numbers and analytics. I focus on the details and synthesize data to identify actionable intelligence. My passion for understanding the buyer’s view allows clients to implement change and execute consistent best practices for long-term change.

During my time at Primary Intelligence, I have been able to participate in the work from the ground up - producing strong results in a scheduling, analysis, consulting, sales, and director roles.As a Program Consultant, I focus on delivering outcomes: higher win rates and better customer dollar retention. This provides value by identifying core decision drivers during buyer discussions and synthesizing those insights into executive-ready strategic findings.

Initial experience in working as a team manager and implementing new ideas into standardized expectations to improve efficiency. Grew the organization from 20 people to over 100 in only 6 month and helped with contracting, sales infrastructure and CRM build, and created internal accounting and database systems.Director of Billing: Created new business solutions for medical DME division, including pre-qualification, sales training and scripting, verification and insurance background, Rx templates and doctor communication, medical billing, collections, and outstanding AR disputes.

Formerly Arkona