Mackenzie Yergler Email & Phone Number

Chicago, Illinois, United States

M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and.

Chicago, IL

• Responsible for securing wedding blocks for a portfolio of 6 hotels with an annual goal of $622K
• Increased consolidated wedding block pick-up by 10.5%-21.8% across the portfolio from 2017 to 2018
• Consolidated wedding block pick-up to contracted rooms in Q1 2019 was 111.9%
• Introduced wedding-related catering opportunities in late 2018 which generated an additional $10K in room rental and F & B
• Respond to all guest inquiries in a professional and timely manner
• Meet and arrange sales calls with prospective clients to generate business for the hotel

Chicago, IL

• Provided the highest quality of service to the guest at all times.
• Assisted in interviewing/training new associates.
• Assisted in creating staff schedules.

Chicago, Illinois

• Register & process guests and their assigned rooms
• Accommodate guest requests
• Communicating with hotel staff on the status of guest rooms
• Up Selling guest rooms and promoting hotel services
• Handling cash payments
• Maintain a clean and neat front desk area

West Lafayette, IN

• Greet customers, give them menus, and inform them about daily specials
• Take drink orders from customers
• Pour and serve draft and bottled beer and other drinks and beverages
• Mix drinks according to recipes
• Check identification of customers, to ensure that they are of legal drinking age
• Clean bars, tables, and work areas

Crawfordsville, IN

• Kitchen prep
• Preparing meals for events
• Tending to garden
• Serving &/or bartending events
• Set up & break down of events/kitchen
• Photographing events

Chicago, IL

• Staff the 24 hr Conference Housing Front Desk
• Check conference guests into and out of appropriate units
• Act as guest contact, field guest calls and requests
• Verify room statuses prior to guest room check in and after guest check out
• Complete room status reports and update system accordingly
• Review and confirm housing numbers, unit type, linen service, meal requirements and proper documentation for arriving conference groups

Lafayette, Indiana Area

• Greet customers arriving at the salon and provide them with the information regarding salon services
• Answer any service related questions
• Determine customers’ need for salon services by figuring out their problem areas such as skin and hair issues
• Ensure that customers are handed over to the correct hair or hair expert within the salon
• Answer telephone calls and provide information to callers
• Schedule appointments and make follow up calls to customers to remind them of their appointments

Orlando, Florida Area

• Greet guests and patrons personally and on the telephone
• Offer appropriate seating arrangements
• Present menus and take orders
• Set up dining rooms and make reservation arrangements
• Maintain clean and organized tables and work area
• Assist room service when and as needed

Lafayette, Indiana Area

• Greet every customer with energy and an enthusiasm about technology.
• Be skilled in serving and selling to multiple customers.
• Provide customers cutting-edge product and service solutions in a friendly, confident and knowledgeable manner.
• Connect with your community to create a loyal RadioShack customer base by becoming your neighborhood electronics store.
• Forge strong business relationships with our vendor partners, particularly our Sprint locations within our stores.
• Show pride in your store by maintaining exceptional store standards through stocking, cleaning, merchandising, etc.

Bachelor’S Degree, Hospitality And Tourism Management

Education record