Mackenzie Yergler Email & Phone Number

Chicago, Illinois, United States

M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. Our consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking.

Chicago,Il

•Responsible for securing wedding blocks for a portfolio of 6 hotels with an annual goal of $622K•Increased consolidated wedding block pick-up by 10.5%-21.8% across the portfolio from 2017 to 2018•Consolidated wedding block pick-up to contracted rooms in Q1 2019 was 111.9%•Introduced wedding-related catering opportunities in late 2018 which generated an additional $10K in room rental and F & B•Respond to all guest inquiries in a professional and timely manner•Meet and arrange sales calls with prospective clients to generate business for the hotel•Continually provide excellent customer service to build customer loyalty and client base•Coordinate and conduct property site tours to potential clients•Preparing sales proposals for clients•Receive, interpret, and direct incoming leads to assist in optimizing time in order to generate more activity on the sales floor.•Juggle a heavy work load including data analysis, redirecting leads, and managing reservations.•Generate and report a variety of data for the sales department and operation teams.

Chicago, Il

• Provided the highest quality of service to the guest at all times.• Assisted in interviewing/training new associates.• Assisted in creating staff schedules.

Chicago, Illinois

•Register & process guests and their assigned rooms•Accommodate guest requests•Communicating with hotel staff on the status of guest rooms•Up Selling guest rooms and promoting hotel services•Handling cash payments•Maintain a clean and neat front desk area•Built rapport with highly valued guests, and established relationships with new guests.•Maintained a high activity workstation, resulting in increased productivity, and driving incremental revenue.•Handled guest inquiries about Chicago, hotel services, and billing.•Diffused highly emotional situations with guests in a calm and empathetic manner.•Managed delicate proprietary information appropriately.

West Lafayette, In

• Greet customers, give them menus, and inform them about daily specials• Take drink orders from customers• Pour and serve draft and bottled beer and other drinks and beverages• Mix drinks according to recipes• Check identification of customers, to ensure that they are of legal drinking age• Clean bars, tables, and work areas• Operate cash registers, collect payments from customers, and return change

Crawfordsville, In

• Kitchen prep• Preparing meals for events• Tending to garden• Serving &/or bartending events• Set up & break down of events/kitchen• Photographing events

Chicago, Il

• Staff the 24 hr Conference Housing Front Desk• Check conference guests into and out of appropriate units• Act as guest contact, field guest calls and requests• Verify room statuses prior to guest room check in and after guest check out • Complete room status reports and update system accordingly• Review and confirm housing numbers, unit type, linen service, meal requirements and proper documentation for arriving conference groups• Perform necessary concierge duties • Attend necessary staff meetings and trainings.• Supervise Guest Service Agents and Guest Room Attendants when serving as Housing Shift Supervisor• Assist with maintaining key inventory and security, re-encode and make new keys when necessary• Keep room inventories up to date; update any changes to housing assignments and lists• Communicate all relevant information to next shift and to Management prior to ending shift

Lafayette, Indiana Area

• Greet customers arriving at the salon and provide them with the information regarding salon services• Answer any service related questions• Determine customers’ need for salon services by figuring out their problem areas such as skin and hair issues• Ensure that customers are handed over to the correct hair or hair expert within the salon• Answer telephone calls and provide information to callers• Schedule appointments and make follow up calls to customers to remind them of their appointments• Handle appointment cancellation and shifting duties• Collect cash in exchange of services rendered and tender change to customers• Ask customers for feedback on salon’s services and provide assistance with problems or complaints• Endorse retail products that the salon is selling by providing information of benefits• Print out staff rosters and assist salon manager in determining stylist commissions• Ensure cleanliness, neatness and sanitization of salon and equipment• Create and maintain contact with suppliers to ensure that salon supplies are procured in a time efficient manner• Fill in for absent staff members during high volume times• Count cash at the end of the shift and ensure that cash flow information has been logged into the salon’s register

Orlando, Florida Area

● Greet guests and patrons personally and on the telephone● Offer appropriate seating arrangements● Present menus and take orders● Set up dining rooms and make reservation arrangements● Maintain clean and organized tables and work area● Assist room service when and as needed● Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant

Lafayette, Indiana Area

• Greet every customer with energy and an enthusiasm about technology.• Be skilled in serving and selling to multiple customers.• Provide customers cutting-edge product and service solutions in a friendly, confident and knowledgeable manner.• Connect with your community to create a loyal RadioShack customer base by becoming your neighborhood electronics store.• Forge strong business relationships with our vendor partners, particularly our Sprint locations within our stores.• Show pride in your store by maintaining exceptional store standards through stocking, cleaning, merchandising, etc.• Treat the store as your own, and perform other duties as needed that will contribute to the success of the business.

Bachelor’S Degree, Hospitality And Tourism Management

Education record