Supervised up to ten employees in a call center environment and provided monthly one on one meetings for employee engagement, career planning and collaboration.Developed and implemented outbound calling campaigns and ensured compliance with TCPA regulations.Analyzed and tracked monthly data trends and provided results to senior management teams.Coordinated with other departments to create and implement new training promoting customer service excellence.

Acted as departmental point of contact for escalated student issues and partnered with other departments for resolution. Worked with training team to run training sessions and workshops for departmental personnel. Wrote articles for departmental newsletter, presented and spoke at monthly meetings regarding quarterly data.

Provided front line customer service to students, answering financial aid and general university questions. Assisted with student ledger and refund issues, advised students on best practices for basic academic planning.

Provided front line customer service to students utilizing Federal Student Aid payment types. Navigated Federal Student Aid websites and provided individualized service.

Provided technical assistance and troubleshooting to customers using touch screen point of sale systems and associated hardware in restaurants and hotels. Assisted with resolving down-site issues and coordinated with other departments to ensure timely assistance on critical issues.

Payment posting and data entry, entered insurance and patient payments for doctor's offices off-site. Organized and prioritized data entry workflow for maximum efficiency. Directly worked accounts receivable to ensure maximum payment of benefits, answered patient billing phone calls and provided solutions to customer questions or inquires.

Dealt directly with customers, creating and serving alcoholic and non-alcoholic drinks. Ensured complete guest satisfaction through superior service.