Mack Fournier Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Primary Human Resources and Administration Manager- Responsible for hiring, recruitment, and talent development for a building of 70+ staff members at the largest Cineplex location in the Ottawa region.- Ensured proper orientation as well as training on all corporate policies for new hires as well as cross-training for staff on all sections across the building’s Food Service and Operations departments.- Ensured completion of all online and classroom learning courses by building staff including issuance and renewals of certifications such as PCI Compliance, Ontario Smart Serve, Managing Food Safety, and First Aid.- Maintained proper record keeping of employee files, payroll information, food safety checklists, building safety checklists.- Completed preparation for Internal Operations Business Review and Audit assessments.- Manager Member of the JHSC.- Increased completion compliance of all mandatory eLearning from <60% to >90% in less than three months.- Hired over 30 staff in less than three months in order to increase staffing levels after multiple government lockdowns.- Personally, on boarded and trained over 100 new staff across two Cineplex buildings since 2017.

Ottawa, Ontario, Canada

Primary Food Services and Inventory Control Manager- Oversaw training and development for staff throughout our building’s four food service sections; Outtakes (Fast Food), Classic Concessions, Starbucks, and Yoyo’s Frozen Yogurt. - Ensured Cleanliness and Health & Safety Standards to ensure compliance with company standards as well as public health guidelines. - Ensured that the Cineplex policies and steps of service were always followed.- Encouraged staff to upsell and suggestive-sell items to increase combo or add-on purchases.- Managed inventory by controlling product waste and usage, placed weekly stock orders, and performed nightly inventory counts.- Performed Food Cost calculations to optimize our spending within the food service department.- Arranged for the repair and maintenance of machinery and equipment.- Increased overall spend per person on concessions.- One of ~5 Assistant Managers in the city to be given a department to oversee.- Increased the Skip the Dishes score for our building from 7.6/10 - 9.5/10 in under three months.- Increased the Uber Eats score for our building from 3.9/5 – 4.6/5 in under three months.- Successfully advertised and sold older promo items and completely depleted our overstock of non-current items

Ottawa, Ontario, Canada

Assisted the management team by facilitating communication between management and staff. Worked as our Primary Cast Trainer, facilitating orientation and practical training for every new hire in our building for the duration of my time in this position. Worked as a Food Supervisor providing support to staff and management while ensuring food service standards and monitoring stock levels. Worked as an Operations Supervisor, supporting staff and ensuring cleanliness standards in the building. Finally I worked as a Treasurer monitoring cash and electronic funds for all of the cashiers in the building as well as ensuring loss prevention and cash management standards.

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Responsible for meeting sales goals, offering suggestions, promoting store membership cards, and organizing stock based on needs for the season and current sales. I was asked to train multiple new staff on our store policies and their responsibilities at the store.

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada