Bob Mackinnon is a President at MacKinnon Campground Consulting. He possess expertise in customer service, public relations, retail, budgets, marketing strategy and 26 more skills. Colleagues describe him as "Bob has taken his 25+ years of experience in the hospitality and campground industry to fill a huge void in the industry.
Bob's Guest Review program provides park owners a simple to use, turn-key guest satisfaction tool. Never before has a nationally recognized tool been available to campgrounds and RV parks. Not only does the tool provide the owner the ability to track guest satisfaction but also analytical data to help with capital improvement decisions, employee motivation, and guest policies.
Additionally, Guest Reviews provides the entire industry with a consumer based rating program. Historically, the industry has relied on third-party rating systems to promote their businesses. Now, a real-time rating systems is available based on customer expectations and value received." and "I’ve known, respected and worked with Bob for a number of years and am consistently impressed with not only his extensive knowledge of the industry and guest services but simply the way he does business. Integrity, wisdom, ethics and understanding can all be used to describe the way Bob works with his clients, peers, vendors and partners. In his consulting capacity he has helped countless park owners make great decisions to move their businesses forward. He’s represented the RV park and campground sector of the industry all over the world including China and Australia and continues to be a leading voice in outdoor hospitality.
Bob’s GuestReviews program has been groundbreaking and was introduced long before Yelp and other review sites became household names. He continues to grow the brand by delivering value to park owners in a number of different respects – from pinpointing service concerns to assisting with capital improvement decisions to offering a motivational tool for jobs well done.
Bob’s products combined with his acumen and vast experience are a winning hand for anyone interested in starting or growing their outdoor hospitality business. Be it a large operation or a small mom and pop, Bob can make a positive difference."
Listed skills include Customer Service, Public Relations, Retail, Budgets, and 27 others.
