Stephen Mackley Email & Phone Number

Brussels, BE

Manage the Research and Development (R&D) Department which houses Product Management, User Experience, and Engineering.

Washington D.C. Metro Area

• Direct day-to-day activities of the Product Strategy department and directly managing the User Experience team members.
• Work closely with Product, Support, and Engineering from strategy, planning, architecture, through tactical execution of the Product Roadmap.
• Establish UX research and design processes and standardizing toolsets.
• Tell the story of the user, their jobs-to-be-done and create consensus around user outcomes by continuously assessing user interaction… Show more
• Tell the story of the user, their jobs-to-be-done and create consensus around user outcomes by continuously assessing user interaction points.
• Interface with C-Suite/SVPs to represent design's position and expand the experience design practice by serving as a thought leader. Show less

Washington, District Of Columbia

Washington D.C. Metro Area

• Expand the experience design practice, while promoting user-centered design approaches to our social good clients.
• Design web content and architecture—responsive websites, emails and landing pages, and donation forms—to improve new user acquisition, seo, and conversion.
• Grow, lead, and direct a team of 5 information architects, interaction designers and content strategists

Washington D.C. Metro Area

• Deliver UI sketches, mock-ups, and prototypes; user journey maps; personas; pattern libraries; as well as design specs, brand standards and interface guidelines for the desktop and mobile user experiences for client.

Evanston, IL

• Manage estimates, workflow and UX team coordination for the Javelin™ sales planning software platform, as well as client facing work.
• Oversee the design of UI sketches, mock-ups, and prototypes; user journey maps; personas; pattern libraries; as well as design specs, and interface guidelines.

Greater Chicago Area

• Deliver UI sketches, mock-ups, and prototypes; user journey maps; personas; pattern libraries; as well as design specs, brand standards and interface guidelines.
• Contribute to and influence agile development teams to create innovative desktop and mobile user experiences for crateandbarrel, cb2and landofnod.

Greater Chicago Area

• Lead for Sears eCommerce’s search and browse functionality—including home page, product verticals, product pages as well as responsive design elements.
• Manage estimates, workflow and team resource allocation for core UX projects.
• Provide guidance over the creation of use case documentation, sketches, wireframes, prototypes, and other UX deliverables.
• Responsible for generating UX frameworks for the search and browse experience including long-term planning, identification… Show more
• Responsible for generating UX frameworks for the search and browse experience including long-term planning, identification of gaps and opportunities, formulation of key performance indicators, and implementation.
• Manage team of 3–5 UX designer’s including mentoring, reviews, and design critique. Show less

Chicago, IL

• Deliver UI sketches, mock-ups, and prototypes; user journey maps; personas; pattern libraries; as well as design specs, brand standards and interface guidelines.
• Design all aspects of Relativity’s user experience and UI including layouts, icons, typography, color palette, user flows and other interface elements.
• Oversee the re-design of Relativity for multiplatform—including groundwork for mobile and tablet.
• Contribute to and influence agile development teams to create… Show more
• Contribute to and influence agile development teams to create innovative end-to-end user experiences for new and existing product offerings. Show less

Greater Chicago Area

• Responsible for ensuring optimal customer experience, and adherence to brand standards for Walgreens.com, WalgreensHealth.com, and affiliated sites.
• Direct visual design for both desktop and mobile B2C and B2B audiences.
• Design web content and architecture—transactional pages, emails, landing pages, and e-commerce pages—to improve user retention, seo, and conversion.
• Built, managed, and directed a team of interface designers, copywriters, and content strategists, as well as… Show more
• Built, managed, and directed a team of interface designers, copywriters, and content strategists, as well as contribute to interaction design, information architecture, and user research Show less

• Developed concepts and designed print materials—newsletters, annual reports, advertisements, flyers and logos; as well as, website messaging, email campaign, landing pages, micro-sites; and e-commerce product pages.
• Clients included: Schneider Electrical, Koenig & Strey Real Estate, D300 Community School District, Digital Innovations llc, IBM, Elite Communications

• Assessed, inventoried, and organized news content for optimal readability and interest by The Journal of The American Veterinary Medical Association readers.
• Provided art direction to editorial staff—copywriters, info architects, and designers.

• Directed a team of designers and copywriters to develop brand standard guidelines for HP’s "What Do You Have To Say" interactive media campaign.
• Presented new brand standard guidelines to HP’s Asia/Pacific/Japan and Latin America groups, as well as North American agency partners.
• Directed and designed interactive promotional work including website messaging, email campaign, landing pages, and micro-sites; as well as e-commerce product pages.
• Prepare process diagrams, service… Show more
• Prepare process diagrams, service frameworks, and other information graphics for use in RFPs, RFIs, and client pitches. Show less

• Designed and produced layouts for textbooks, teacher editions, and ancillaries.
• Proofed and edited design comps before production.

• Created research summaries, copy decks, infographics, and presentation graphics for use by executive staff, Library Board of Trustees, and Montgomery County Officials for use in public hearings, budget reviews.
• Worked closely with the Director to provide technical assistance with strategic planning, competitive analysis, budgeting, and operational planning for major projects.
• Designed, oversaw and managed strategic planning, research and… Show more
• Designed, oversaw and managed strategic planning, research and analysis initiatives for the Library System.
• Conducted focus groups and written surveys of library users to ascertain usage patterns and customer satisfaction. Show less

- Developed, administered and led training and organizational development programs.

• Wrote copy and designed information graphics for use in GAO reports.
• Utilized a wide range of advanced methodological, problem-solving, and research skills to conduct analyses of workforce management practices and program operations.

Ba, Anthropology

Mpa, Management And Policy

Focus: Quantitative Research Methods, Nonprofit Management

Ba, Visual Communications