Macklin Dias Email & Phone Number

Dubai, Ae

Dubai

Successfully delivered numerous digital projects for high-end clients, including top UAE banks, by adequately balancing multiple priorities and dealing with ambiguity.Managed projects effectively on a day-to-day basis by facilitating the coordination between all functional teams.Developed detailed project plans, prepared project scope, and managed project process documentation.Day-to-day interactions with the stakeholders including, the founder and group CEO, to facilitate the successful delivery of projects.Executive assistant to the group founder and CEO.Head of the Digital Team in charge of planning and managing the digital marketing campaigns.Designed artwork for various social media channels using the Adobe Creative Suite and developed websites for the group companies.Built an enviable online reputation for various businesses by managing their social media channels, responding to negative feedback, retaining customers, and engaging the audience.Efficiently managed the email marketing campaigns for various partner clients by coding custom email newsletters and integrating the same with Mailchimp to engage audiences.

Mumbai, Maharashtra, India

Incharge of the overall operations of the company.Managed the inventories and the web store. Kept the social pages updated with creative media posts and also created content for the website.Handled the end-to-end customer support and logistics to make sure the order delivery was within the company’s TAT.

Mumbai Area, India

Worked for Barclaycard as a Senior Customer Service Advisor and responded to over 60-80 customer queries per day with competent solutions.Provided timely resolution to customers in an efficient manner so as to avoid queries turning into complaints. Outperformed many months during my short tenure and achieved incentives for the same.

Mumbai, Maharashtra, India

Was in charge of Melbourne as a territory to coordinate with the engineers and the logistics departments to make sure the necessary parts required to fix a machine were readily available to the engineer.Managed the daily jobs of 20 service engineers on the basis of client priority, achieved TAT of each client as per service agreement.

Master'S Degree, Commerce

Diploma, Web Development

Studied full stack web development using the MERN stack. MongoDB - Express - React - Node.js

Bachelor'S Degree, Business Administration And Management, General