Randy Mack Email & Phone Number

Mooresville, Nc, Us

● Recruiting for high performing, Hospice Sales Specialist nationally● Currently responsible for recruiting of critical, hard-to-fill and dated positions● Utilizing candidate sourcing: LinkedIn Recruiter, Indeed, Facebook, TextRecruit, Hiretual● Exceeded all recruiting goals each year● Utilizing recruiting ATS iCIMS● Coordinating candidate Interviews with hiring managers and local staff● Build strong, trusting relationships with candidates and hiring managers

● Assisted hospitals with their hard to fill positions, from RN's to CEO's● Utilizing candidate sourcing, CareerBuilder, CMSA, Indeed, LinkedIn, HealthJobsNationwide and AONE● Utilizing recruiting ATS CATS

Charlotte, Nc, Us

● Recruiting for medical professionals for On-Site Employee Health Care Clinics nationally● Identify a full range of medical staff including Physicians, Nurse Practitioners, Physician Assistants, RN's, Medical Assistants, Receptionists, Care/Wellness Coordinators● Responsible for identifying and contracting with supervising/collaborating Physicians for NPs/PAs● Full Life Cycle Recruiting● Utilizing candidate sourcing: Monster, CareerBuilder, Indeed, LinkedIn, Facebook, Healthecareers, state and local medical organizations, cold calling● Traveled to hard to recruit areas for in person recruiting and interviewing● Attended state and national healthcare conferences● Utilizing ATS Taleo - selected to help onboard and design the database from inception. Selected to continue as database administrator● Coordinating Interviews with Account Managers and Client personnel

● Assisted on a part time basis● Recruiting of perm/full time placement● Recruiting for IT senior/executive level positions within top financial institutions● Experience in candidate searches, extensively using internet job posting sites

● Promoted to Staffing Coordinator dedicated to IBM deskside support projects. ● Responsible for all resource allocation and deployment for new and existing IBM deskside support projects. ● Work closely with vendors, clients and internal IBM staff throughout project life cycle to ensure smooth delivery. ● Monitor, manage and track employee productivity once assigned on project. ● Responsible for all new hire paperwork, timecard approvals, some payroll and HR, hiring and firing and yearly evaluations. ● Communicate constantly with clients to ensure projects are going as planned and stay abreast of future business needs.

● Promoted to Site Manager after over 3 successful years as a Level 1 Help Desk Specialist/Team Lead. ● Managed 50+ employees at one time, both locally and out of state, with varying skills which included Help Desk Specialists, Network/SMS specialists, and Operations Support/Printer Room support staff. ● Worked one-on-one with IBM to help manage ARC employees on IBM accounts. ● Compile daily and monthly reports showing all agents performance numbers, attendance, call quality monitors and various other statistical analysis required by IBM per account. ● Responsible for interviewing and hiring/firings. ● Performed yearly performance evaluations. ● Timecard approvals and some HR and billing responsibilities. ● Helped to train new ARC Site Leads/Managers in other IBM markets.

● Assigned to support and troubleshoot calls for a variety of product and services for internal IBM sales staff across the United States. ● Consistently exceeded strict company goals and SLA's. ● Assigned to support various contract and short term projects. ● Responsible for a web ticket help desk team that provided technical support via email. ● Liaison/Focal point responsible for training peer agents on a variety of IBM applications. ● Achieved Outstanding Service Award in 1998.

● Promoted to Level 2 Specialist for callbacks and Team Lead responsibilities. ● Team Lead responsibilities included running various status and statistical reports, quality monitoring and customer escalations.● Started as Level 1 phone support for Corel WordPerfect Office. Supporting software and hardware issues (printers - local & network, faxes, modems).