Randy Mack Email & Phone Number

Mooresville, NC, US

• Recruiting for high performing, Hospice Sales Specialist nationally
• Currently responsible for recruiting of critical, hard-to-fill and dated positions
• Utilizing candidate sourcing: LinkedIn Recruiter, Indeed, Facebook, TextRecruit, Hiretual
• Exceeded all recruiting goals each year
• Utilizing recruiting ATS iCIMS
• Coordinating candidate Interviews with hiring managers and local staff

• Assisted hospitals with their hard to fill positions, from RN's to CEO's
• Utilizing candidate sourcing, CareerBuilder, CMSA, Indeed, LinkedIn, HealthJobsNationwide and AONE
• Utilizing recruiting ATS CATS

Charlotte, NC, US

• Recruiting for medical professionals for On-Site Employee Health Care Clinics nationally
• Identify a full range of medical staff including Physicians, Nurse Practitioners, Physician Assistants, RN's, Medical Assistants, Receptionists, Care/Wellness Coordinators
• Responsible for identifying and contracting with supervising/collaborating Physicians for NPs/PAs
• Full Life Cycle Recruiting
• Utilizing candidate sourcing: Monster, CareerBuilder, Indeed, LinkedIn, Facebook, Healthecareers, state and local medical organizations, cold calling
• Traveled to hard to recruit areas for in person recruiting and interviewing

• Assisted on a part time basis
• Recruiting of perm/full time placement
• Recruiting for IT senior/executive level positions within top financial institutions
• Experience in candidate searches, extensively using internet job posting sites

• Promoted to Staffing Coordinator dedicated to IBM deskside support projects.
• Responsible for all resource allocation and deployment for new and existing IBM deskside support projects.
• Work closely with vendors, clients and internal IBM staff throughout project life cycle to ensure smooth delivery.
• Monitor, manage and track employee productivity once assigned on project.
• Responsible for all new hire paperwork, timecard approvals, some payroll and HR, hiring and firing and yearly evaluations.
• Communicate constantly with clients to ensure projects are going as planned and stay abreast of future business needs.

• Promoted to Site Manager after over 3 successful years as a Level 1 Help Desk Specialist/Team Lead.
• Managed 50+ employees at one time, both locally and out of state, with varying skills which included Help Desk Specialists, Network/SMS specialists, and Operations Support/Printer Room support staff.
• Worked one-on-one with IBM to help manage ARC employees on IBM accounts.
• Compile daily and monthly reports showing all agents performance numbers, attendance, call quality monitors and various other statistical analysis required by IBM per account.
• Responsible for interviewing and hiring/firings.
• Performed yearly performance evaluations.

• Assigned to support and troubleshoot calls for a variety of product and services for internal IBM sales staff across the United States.
• Consistently exceeded strict company goals and SLA's.
• Assigned to support various contract and short term projects.
• Responsible for a web ticket help desk team that provided technical support via email.
• Liaison/Focal point responsible for training peer agents on a variety of IBM applications.
• Achieved Outstanding Service Award in 1998.

• Promoted to Level 2 Specialist for callbacks and Team Lead responsibilities.
• Team Lead responsibilities included running various status and statistical reports, quality monitoring and customer escalations.
• Started as Level 1 phone support for Corel WordPerfect Office. Supporting software and hardware issues (printers - local & network, faxes, modems).