Suzanne Mack Email & Phone Number

Oak Brook, Illinois

• Developed a report process adapted by staff to keep track of warranty claims and journal entries
• Developed a compliance report used by staff
• High proficiency with Microsoft Excel including V-look ups and pivot tables
• Advance experience with Chrysler, Kia, Subaru and Lexus warranty
• Some experience with Hyundai and Porsche warranty
• Held weekly meetings with Service managers to review problem claims. This was adapted by office staff to help them manage their warranty claims.

Roles and responsibilitiesProject Manager Coordinated kickoff meetings between the business, developers and vendor Conducted requirement gathering meeting with the business, developers and vendor Documented and walked through requirements with stakeholders for requirement signoff Gathered Rough Order of Magnitude Estimates from resources to build.

Online

Freelancing CopywriterWedding invitation product descriptionConcise storytelling

Ketchum Directory Advertising- April 2006 to March 2008Associate Media Analyst August 2007 – March 2008 Maintain weekly and monthly reports for clients, such as Nissan, VCA, 1-800-Flowers, and Bally Total Fitness Explain consumer and seasonal trends based on analysis of ROI and YOY lead variance Pull average position reports manage bids for.