Thomas M. Email & Phone Number

United States

Boston, Ma, Us

● Building and configuring node software and runninng manual setup process for testnets to learn the networks● Write Ansible automations for managing and scaling nodes● Work with fellow validator operators in Discord and Slack● Maintain the network and automation infrastructure● Use Ansible workflows to manage and provision bare metal servers and virtual machines● Add features and fix bugs in the core infrastructure automation such as routing and load balancing● Debug network issues ● On-call rotation that includes paging in the event that critical services go down or suffer from service degradation● Contribute to internal applications that enable complex interactions with our Blockchain infrastructure● Build custom monitoring to observe information from our infrastructure and report it to our observability stack

I work directly with the company owner to assist with various tasks. My primary focus is keeping the environment secure. • Help test various functions across the environment• Monitor IP ranges to ensure they are kept clean while fighting abuse• Various other tasks on an as-needed basis.

Westlake, Texas, Us

• Developed a multi-threaded asynchronous C# console tool for efficient Jira site-to-site migrations, enhancing data transfer processes.• Coordinated with ECi business units, ensuring their teams experienced seamless migration processes.• Executed thorough testing and quality assurance for the migration tool, confirming its reliability and adherence to functional specifications.• Created detailed documentation for the tool, facilitating user understanding and efficient operation.• Addressed and resolved migration-related technical challenges, reducing downtime and showcasing adept problem-solving capabilities.• Optimized the tool's performance post-deployment, achieving significant reductions in processing time.• Engaged regularly with project stakeholders, providing updates, incorporating feedback, and ensuring migration efforts were aligned with business goals.• Provided technical guidance and support to team members and business units, promoting a cooperative work environment and improving collective migration proficiency.

Louisville, Ky, Us

Helped design, develop, and maintain infrastructure for HomeHero. Worked with AWS, Terraform, GoLang, and other technologies in a HIPAA-compliant environment.• Helped develop, design, and maintain five-nines infrastructure for a HIPAA-compliant SaaS offering utilizing AWS services such as ECS, Cloudwatch, RabbitMQ, Prometheus, Postgres, IAM, and Grafana in a containerized environment• Designed, developed, and implemented a custom backup system that automatically retrieved, encrypted, and stored the backup• Helped automate, log, store, back up, and harden various processes, data flows, and environmentsProvided ad-hoc support for the development team

Wilmington, De, Us

Helped design, develop and maintain various systems for Red Clay including some district-wide tools. Acted as an ad-hoc resource for various district projects and led the effort to design and implement several systems from scratch.• Led the effort to design and build several district-wide projects including:•• a digital signage platform from scratch using C#, Javascript, and MySQL that utilized various REST APIs such as Twitter, quotes.rest, and OpenWeather•• a control panel that allowed non-technical staff to utilize GSuite functionality through an easier interface; enabled staff to do basic operations such as changing student names, searching Google for students, and Chromebook management, etc.•• a bus route management tool that allowed our transportation department to track incoming and outgoing buses, along with all the routes for the day - managed and updated instantly with updates pushed via web sockets• Developed and maintained reports and the reporting system for student data, change management, COVID tracking, and more.• Acted as Tier 2/3 support for school technicians and worked with district staff on escalated issuesManaged users and devices for the entire district in GSuite

Wilmington, Delaware, Us

• Worked on the litigation support team• Provided training to customers using iPro Eclipse• Manipulated and imported data into litigation software• Wrote complex regular expression queries to help clean data up before import- Worked on the backend storage system

Newark, De, Us

Started out as a tech support representative and worked my way up to team lead and then platform admin. Performed tech support and DevOps duties. Led teams in projects ranging from legacy migrations to various administrative projects.• Led the effort to migrate bare-metal servers to virtualized environments in VMWare• Maintained and administered a server farm of 600+ servers• Handled capacity management for shared and virtualized hosting environments

Newark, De, Us

• Lead a team of tech support analysts• Provided Tier 2/3 support and troubleshooting for hardware and software issues• Worked 1-to-1 with high-end customers (VPS and Dedicated) to provide the best support• Trained, interviewed, and wrote documentation for new hires

Newark, De, Us

• Support end-users via phones, chat, and ticketing• Troubleshooting basic issues such as 404 errors, permissions, email, and coding issues• Managed customer DNS, migrated websites, and database maintenance• Troubleshoot both client and server-side issues