Wayne Mack Email & Phone Number

New Jersey, United States

General Manager of the Year for the New Jersey and Pennsylvania Region in 2021.Ranked #1 Manager in the East Region and # 7 Manager in the Company across the United States (out of 950 Corporate Cafes) in overall Metrics including Highest Customer Service scores, Comp. Growth increase, Controllable Profit, Transaction Accuracy, and lowest Turnover and Food Cost in 2021.Ranked #3 Manager in the East Region and # 11 Manager in the Company across the United States (out of 960 Corporate Cafes) in overall Metrics including Highest Customer Service scores, Comp. Growth increase, Transaction Accuracy, and lowest Turnover and Food Cost in 2022. Upper Crust reward recipient being in the top 10% of all company General Managers and awarded a trip to Marco Island, Florida.Oversaw a major re-model in my Northvale, NJ cafe in Q1 2023. Opened a Brand New NextGen State-of-the-Art Drive-Thru Bakery-Cafe for Panera in Q2 2023.

Manage a multi-million dollar quick service restaurant offering salads, sandwiches, soups, barista drinks, and bakery products made with 100% clean ingredients. Primary duties include:• Managing a Gold Standard Operation focused on quality food, speed of service, cleanliness, accuracy, and impeccable customer service• Leading, coaching, and mentoring retail hourly associates• Analyzing financial statements including P&L, Food Cost, and Baker Opportunity Reports• Recruiting, hiring, training, and developing café teams• Counting, recording, and maintaining store inventory on a weekly, monthly, quarterly, and year- end basis• Monitoring food safety and sanitary requirements within all areas of the Restaurant• Working with non-profit organizations within the community providing safe leftover products at the end of every night

Nanuet, New York

Owner/Managing Partner of Rockland County's Newest Family-Owned fast casual restaurant offering pizza, pasta, chopped salads, soup, and frozen yogurt/ice cream/sorbet in a family-friendly environment under one roof. We hosted parties for kids and adults featuring create your own personalized pizzas and make your own sundaes.Key Functions:1. Managed the front and back of the house staff2. Performed the marketing tasks including direct mail, print media, street fairs, and social media3. Prepped food items for salads, pizza, and entrees4. Hand tossed dough and cooked traditional and gourmet pizzas5. Managed the P&L and all Bookkeeping functions

Suffern, New York

New York City

Provided financial guidance and advice to USAA's high net worth members located in the New York metropolitan region (New York, New Jersey, and Connecticut). Applied a disciplined end-to-end financial planning process and marketed USAA products and services, including investment management, insurance, banking, and trust services to affluent military members and their families.

Responsible for the design and development of desktop and online financial planning software for Bankers, Financial Advisors, Registered Investment Advisors, and Financial Planners.

Oversaw the software development life cycle for the company's proprietary online financial planning tools. Provided Financial Planning Subject Matter Expertise (SME) and supported all areas of the business including Sales, Marketing, Client Service, Quality Assurance, and Programming/Development.

Recruited local and national speakers to provide educational content for continuing education to the Financial Planning Chapter Members.

Sold multi-level sponsorships to companies for the annual financial planning conference held in New York City.

Managed a portfolio of high net worth consumer and business clients. Developed and analyzed financial profiles to enhance client relationships employing a comprehensive wealth management approach. Created comprehensive financial plans for the bank's high net worth clientele and assisted a team of wealth management experts with plan presentation and product implementation driven by needs-based actionable advice.

Counseled high net worth individuals in investment planning and sold the company's suite of investment and insurance products.

Greater New York City Area

Served as Store Manager for a family owned regional sporting goods chain employing 80 employees with annual revenues of $5.5 million.

Responsible for the overall sales and operations of a corporate owned licensed sportswear and apparel shop with 40+ stores on the East Coast.

Greater New York City Area

Marketed insurance and financial products to a diversified customer base in the personal and commercial markets. Researched and resolved complex customer service issues to maintain and retain account relationships.

Greater New York City Area

Established, cultivated, and serviced relationships with individual clients and marketed multi-line insurance products including life, health, annuities, property and casualty.

Ba, Economics

Activities and Societies: Student - Athlete: BU Soccer Player, Hughes Hall President, Founding Member of "ROGUES" Social Organization

Certified Wealth Strategist, Wealth Management

Certified Financial Planning Program, Cfp - Financial Planning, 3.75 Gpa

Certificate, Pizza Making And Artisan Bread Baking

Activities and Societies: Specializing in wood fired pizza, breads and cheese makingOne-on-one training with World Champion Pizza Makers.