James P. Mcmahon Email and Phone Number

Conduct the observation and security screening of passengers, baggage and cargo at assigned airport to proactively prevent any potentially hazardous, deadly or dangerous objects from being transported onto aircraft. Operate security equipment such as X-ray machines and advanced imaging technology at screening checkpoints per SOP and ensure no federal security violations go unreported.• Use electronic trace detection, bottle liquid scanners, and test strips on appropriate items and persons, while maintaining control of all surrendered property. • Prevent unauthorized access to secure areas, observe persons for odd behaviors and engage suspicious persons in collaboration with law enforcement.• Build and maintain positive relations with supervisors and coworkers to maximize flexibility of deployments throughout airport.• Report staff levels, passenger throughputs, and security incidents throughout the day; assist with the training, mentoring and guidance of new staff/officers.• Played key role in staff redistribution efforts for the Boston Security Coordination Center in 2008.

Administered all websites/forums, to include performance monitoring and improvements, website security, server/system updates, registering of domain names, hosting, and web site creation and maintenance on customer sites. Provided technical assistance with PC maintenance and troubleshooting, as well as modified forum boards to assist visually impaired users.• Managed website changes and content in collaboration/coordination with designers, content providers, brand manager, business managers and IT department; managed technical aspects of marketing automation platform.

Led all aspects of nightly security function via the conducting of interior/exterior foot patrols of the galleria, grounds and parking garage, while monitoring all traffic entering and exiting area in order to identify potential theft or suspicious behaviors and communicate all suspicious activities to management/law enforcement.• Monitored property via use of CCTV security system, assisted management in reviewing video, and served as a general security presence and visible deterrent to crime and client rule infractions.• Performed the activation and disarming of the galleria alarm system; opened galleria for daily operations.• Identified and addressed parking violations, hazards and suspicious persons/trespassers, responded to emergencies and escorted emergency personnel to incidents.• Maintained security log of patrols and incident reports for supervisor and building management.

Managed the preparation of various food products, to include dough, cheese and sauces needed to create various styles/types of pizza per customer order. Assisted with start of day processing, cash draw and daily buffet set-up; performed cash drops.

Led the creation of new functions and modifications in custom applications, divided relational database functions from data to reduce system resource requirements, and integrated Microsoft Access with Faxport 6.0.• Assisted in updating new servers for branches and configurations before implementing setup on offices.• Proactively addressed/resolved user technical issues and educated users on application usage/behavior.

Delivered all aspects or technical customer support services in a high-volume call center environment regarding diverse BPO services for clients, to include handling/addressing incoming calls regarding issues with MS Access 2.0 to 97 and MS Word 6.0 to 97, as well as assisting with software setup, troubleshooting and VBA code solutions.• Took ownership of customer issues reported and managed problems through to resolution; researched, diagnosed and resolved issues.• Provided mentoring/guidance to new support representatives with the research and resolution of client issues. • Ensured customer service excellence and response times by actively monitoring support emails and phone calls, and ensuring all issues were resolved in a timely and comprehensive manner.• Logged, tracked and identified frequently occurring, high impact support issues and communicated through appropriate channels.

Delivered all aspects of daily accounting support, to include maintaining and recording daily transactions, conducting monthly reconciliations, and driving the inventory auditing of ammunition stock in multiple locations.• Supervised Korean Army proper demolition of old ammunitions and missiles.