Currently overseeing a team of research analysts with their respective assignments, from scoping of projects, conducting quality assurance checks, and providing mentorshipServes as a POC for accounts, engaging with account managers to identify the most suitable report(s) that can help them plan or adjust their recruitment strategy based on past, current, and foreseen challengesCollaborates with team members to create new product offerings

Engaged with recruitment teams to support them with creating market intelligence reports that provide actionable insights based on dataDelivered a monthly sourcing training to a group recruitment specialists in Manila supporting a multinational credit card service company, resulting in more hires from direct sourcing, lower average time to fill, and less reliance on paid job ads,

Worked in partnership with stakeholders based in Malaysia, as well as leaders from different markets such as SG and ANZ, to handle customer service and support roles for a multinational credit card service companyProvided market intelligence and adapted a unique sourcing strategy per hiring requirement

The position is primarily responsible for the ownership of the hiring process per vertical and the implementation of various recruitment strategies to ensure the timely completion of the client’s hiring requirements. This position is also responsible for and will serve as point of contact for recruitment operations and is tasked to liaise and address the needs of the clients. Account Management• Establish initial contact with new clients and provide information regarding the recruitment process while settling the job profile/s required by the client.• Address the requests / inquiries of clients in a timely manner.• Conduct regular calibration sessions with clients / hiring managers to ensure alignment in terms of profile• Ensure regular endorsement of candidates to clients for review• Perform other initiatives that can further solidify client relationshipDevelopment and Implementation of Process• Responsible for administration of the candidate process for all open tracks including conducting job interviews and placement.• Facilitate the hand off process and communicate updates on new hires to stakeholders (Operations and Human Resources)• Communicate hiring updates to the Operations team• Conduct Job Offer and submit contract generation request to HR• Facilitate other client-specific tests / processes• Establish guidelines and recruitment process flow for consistency• Determine Service Level Agreements in terms of hiring turnaround time per position / projectReport Generation• Maintain spreadsheets for the hiring headcount as well as, all weekly/monthly recruiting reports• Provide regular updates to clients• Utilize the data gathered / reports generated to establish recommendations to improve the process

Responsible in the mass hiring of personnel for a major airline company in the United States. Interacted with job applicants, company employees and Hiring Managers to fill job requisitions. Worked closely with a team and SME to meet the demands of the client. Actively collaborated in process improvements to help ensure strong customer service and satisfaction. Also responsible for submitting reports and/or deliverables which the center requires.