• Working directly with Sobeys client in successful collaboration to provide requested signage and creative content on strict timelines• Communicating client needs and priorities to a variety of departments, and working to find acceptable compromises with finite production capacity• Analysis and resolution of financial problems, such as correct markup for print items or correct payment for complicated medical insurance claims• Solved daily logistical challenges, including one notable project in which an alternate distribution strategy saved the client over $7,000 in shipping costs• On multiple occasions, detected artwork issues involving large, hundred-store distributions prior to production, saving thousands of dollars in wastage• Operated two wide format flat bed / roll printers simultaneously, meeting production deadlines in a fast-paced environment

• Fast paced, professional interactions with Health care professionals and customers.• Maintaining a helpful and calm demeanour while dealing with emotionally charged situations.• Empathy and efficiency while dealing with situations with large financial/health ramifications.• Rapid and accurate data entry, extraction and interpretation of data from various sources.• Experience with a variety of proprietary software programs.• Math skills, including rapid tabulation of large balances and calculation of complicated formulas for reimbursement within short timeframes• Interpretation and application of complicated company methodologies to complex,”out of script” situations.• Verbal and written communications with a variety of internal and external departments and groups, all over the globe.• Developed comprehensive databases for several employee assistant tools, decreasing handle time and reducing misquotes.• De-escalation and recovery of dissatisfied and irate customers• Ability to work under pressure with difficult customers and customers in catastrophic situations, such as personal/financial/business critical data loss and missed deadlines due to software failure.• Solve unstructured problems using conceptual thinking