• Responsible for creating workstation images and deploying via SCCM• Sequencing and deployment of App-V packages

• Management and tuning of Labtech Remote Management System• 1st – 3rd Level support of Client Issues.

• Supporting and Managing Citrix Xenapp 6.5 Environment• Supporting and Managing Symantec Management Suite (Altiris)

• Citrix Xenapp 7.5, Netscaler 10 deployment with RSA Integration

Senior System Consultant• Provide level 3 support and mentoring of L1/L2 technicians• Setup and Configuration of Labtech (Migration from N-Able)• Responsible for the creation of new processes and procedures.

•Projects: Citrix Xenpp upgrades, design and implementations, migrations of client sites into cloud environment, server hardware upgrades and building and configuring of new servers in cloud environment.•Implementation of Labtech remote monitoring and management solution for 400+ Servers and 600+ workstations. 70% of systems located at remote client locations and 30% in corporate datacenter.•Implementation and maintenance of Citrix Edgesight•Responsible for the daily maintenance and configuration of Labtech. Including configuration of monitors and alerts of systems and packaging of applications for deployment. •Implementation of Vipre Antivirus for 1400+ servers/workstations Including daily maintenance of system ensuring that agents are updated and scanning regularly. Review and manage quarantine of threats.•Responsible for problem management and root cause analysis of escalated issues.•Provide training and guidance to junior and intermediate technicians.•Management of cloud infrastructure of Xenapp, Exchange, File, SQL Database and Active directory Servers.•Creation of Standard Operating Procedures and Run Books.•Daily interaction with multiple clients and vendors.•Provide Pre-Sales support to Sales Department when required.•Main technologies used: Citrix Xenapp 5, 6, and 6.5, Citrix Xendesktop 5.5 and 7, Citrix Xenserver, Citrix Provisioning Services, Citrix Profile Management, Vmware Vsphere, Microsoft Windows Server 2008 R2 and 2012, Labtech, Sophos Antivirus, Vipre Antivirus, Microsoft Exchange, Microsoft SQL, Office 365, VB Scripting, AutoIT Scripting

• 3rd Level Support of Citrix and Microsoft Technologies, including Xenapp, Xenserver, Xendesktop, Hyper-V, ESX, ESXi, Remote Desktop, Exchange 2007/2010, Windows 2008 R2 and Active Directory for an assortment of managed clients (100 – 1000+ users)• Build, config and deployment of 18 Xenservers• Upgrade of Xenserver Pool from 5.6 to 6.0 using iScsi San• Deployment of 40 virtual Xenapp servers in a Xenserver environment

• Deployed Citrix Presentation Server 5.0 Servers and Windows 2008 application Servers• Built virtual servers to project specifications using Vmware vSphere and vCenter• Deployed Operating System and Applications via Vmware vCenter and SCCM.• Planned and Scheduled RFC’s• Provided support throughout project lifecycle

• Deployed new HP and Dell Servers configured with Windows 2003 and Windows 2008 Server. • Supported and maintained 100+ IBM Laptops, 40+ HP Thinclients, 30+ physical and virtual servers including 10 Citrix Servers and 6 VMware ESX Servers. Mixture of HP and DELL.• Implemented SCCM 2007 lab environment for evaluation and testing.• Designed and deployed Citrix Presentation Server 4.5 farm and VMware ESX 3.5• Upgraded VMware ESX 3.5 servers to vSphere• Maintained security standards and Sox compliance of all Servers and Workstations• Created new server and workstation and process documentation as well as updating of existing documentation• Provided all levels of support to end user environment• Monitored and managed the backing up of all servers using Backup Exec software and Dell LTO4 tape library, the status of McAfee Antivirus on Servers and workstations using McAfee EPO, BES server and 100+ Blacberries• Patched all Servers and Workstations using WSUS on a regular schedule• Implemented WSUS and DFS• Performed yearly off site disaster recovery tests

Supported and maintained 1000+ server environment. Including 200+ Citrix Servers and 50+ VMware ESX servers. Configured with Windows 2003 and Windows 2008 Server.Deployed and configured over 100 HP and IBM Servers. Configurations included Windows 2003, Windows 2008, Citrix, VMware ESX, HP and IBM Blade Servers, Deployment of servers using Altiris Rapid Deployment PackMaintained security standard compliance of 100 serversUpdated server and process documentation on a quarterly basisScheduled performed quarterly maintenance tasks on 700+ servers. Including software patching, Bios and firmware updates and reviewing system logsPerformed 3rd level support to business units in a thorough and efficient mannerIntimately involved in the change management process using ITIL standardsMonitored and supported environment using MOM 2005, VB Scripting, Shavlik, Dell Open Manage and VMware Virtual Infrastructure

Designed and implemented Windows 2003 and Exchange 2003 Architecture for a small multi site wireless company; including backup procedures, remote access and monitoring Designed database using Microsoft Access to create a Repair Center Tracking Application

Presale support of Microsoft Products, Net IQ, Citrix Metaframe, and Cisco ProductsImplemented and designed middle tier infrastructure in medium to large environments. Compaq and Dell Servers. Microsoft Products including Exchange 2000/2003, Windows 2000/2003 Server and Professional, Windows XP Professional, Office 2000 and XP, Terminal Services, Citrix Metaframe 1.8 and XP. Cisco Routers and Switches, Cisco Works 2000

Designed and implemented Windows 2000 Active Directory architecture for 100+ user environment Implemented and supported Microsoft Exchange Server 5.5Managed daily backups of mission critical data using Cheyenne ArcServeDesigned, installed and managed security solutions including Checkpoint FireWallInvolved in internal purchasing for new hardware and softwareImplemented and supported Citrix Metaframe server farmAssisted on the design, implementation and support of JD Edwards accounting system

Installed configured and deployed Compaq Proliant ServersDesigned and implemented procedures for deployment of client and middle tier infrastructure in remote locations throughout OntarioTrouble shooting and repairs of various network problemsOrganized project migrating 100+ users from one domain to anotherManage and support Microsoft Exchange Server 5.5Trained users on Windows NT, MS Outlook, and MS Office