Managing & taking responsibility of overall operations of Restaurant & In Room dining at the best address in Mumbai.-Responsible to manage overall operations-Direct responsible to achieve the top line budget -Reputation on social media, Guest Online survey scores (Medallia)-Negotiations with vendors-Relationship building with customers-Maintain the P&L to ensure profitability & costs-Training of the employees-Surpass the competition-Employee satisfaction -Handling customer complaints-Assessing & improving profitability-Budgeting & Forecasting-Preparing Sales report-Attend Key meetings-Controlling costs by effective management of available resources & ensuring high quality of preparation-Effective planning & forecasting the revenues

Assisting the Restaurant manager towards overall operations of Restaurant & Bar by meeting the budgets & revenue, to also achieve the overall guest experience.Major Responsibilities to Highlight:-Training & Supervising staff-Planning & Revising menu with the Chef (menu engineering)-Promoting & Marketing the business-Propose marketing ideas as per the budget & implement-Overseeing stock levels in the restaurant-Overlooking ordering supplies (CGS)-Handling administration & paper work-Ensuring hygiene & cleanliness-Awareness about various food ingredients, allergies & implement hygiene policies as per FSMS-Responsible for the upkeep of the restaurant & bar-Interacting with guests finding out hidden feedback's & opinions

Assisting the Bar manager & taking responsibility of overall bar operations.-Proactively prepared for large parties and reservations, anticipating planning and staffing needs.-Effectively listened to, understood and clarified guest concerns and issues.-Set up bar for operation, obtained cash bank and stocked the service bar & back up.-Regular bar inventories and daily requisition sheets as requested.-Followed bar recipes to deliver consistent drink quality, control costs and maximize.-Worked alongside the other bar staff, also had the responsibility of training new bartenders.-Introducing new techniques and new bar trends to drive the business forward.-Responsible for supervising a team of eighteen including delegating responsibilities of subordinates.-Ensuring the daily and weekly cleaning schedules are completed to a high standard.-Suggested procedures that decreased the average order-processing time from 7 minutes to 4 minutes.

-Enhancing guest experience by owning & motivating associates for accomplishing new & different requests, exploring opportunities to add value to job accomplishments.-Controlling costs by effective management of available resources, ensuring high quality of preparation.-Maintaining safe, secure & healthy environment by establishing, following & enforcing the set procedures.-Achieving restaurant operational objectives by contributing information & recommendations to strategic plans & review.-Preparing & completing action plans-Implementing productivity, quality & customer service standards.-Resolving problems, identifying trends, determing system improvements & implementing change.-Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations-Follow all relevant health department regulations-Cashiering