Mac Mcintyre Email & Phone Number

Austin, Texas Area

Austin, Texas Area

Blizzard Entertainment is a premier developer and publisher of entertainment software, dedicated to creating the most epic entertainment experiences... ever. (Key titles: World of Warcraft, Diablo, Starcraft, HearthStone, Heroes of the Storm & Overwatch.)Austin, TX site HR leader responsible for the HR support needs of our 700+ Austin employees and for the Customer Service (CS) team in North America with locations in Austin, TX and Irvine, CA. HR Business Partner with the Vice President of CS for the Americas. Provide leadership to a cross-functional team of as many as eleven HR professionals. Lead initiatives to improve operational efficiency and employee engagement. - Restructured HR support model to allow closer partnership with our business managers while maintaining high touch support for our employees. - Developed and implemented job-leveling guides for CS job families to give employees an understanding of career paths and growth opportunities. Model adopted for use throughout the company. - Introduced new salary ranges for CS job families and guided management team to deliver equity adjustments to 500+ employees based on performance. - Developed and implemented a "Career Crossroads" program whereby tenured employees are provided financial assistance to pursue career opportunities outside the company. - Guided Austin site through the first reduction-in-force in company history while treating affected employees with compassion.

Austin, Texas Area

Attending Networking Events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

Austin Texas

After 28 successful years at Applied Materials and a six month "sabbatical", I re-engaged as a consultant / contractor. Human Resources Leader with extensive experience in high tech / semiconductor management and as HR business partner.Available to assist any size company in providing comprehensive HR support to managers and employees. Areas of expertise include:- HR Call Center Management- Process development and documentation- Employee development - Employee relations - Performance evaluation - Performance improvementPartnered as needed with all levels of management on projects to improve employee satisfaction and engagement.

Austin, Texas Area

HR Division Manager | HR Contact CenterHaving successfully created a centralized HR function to support our Austin, TX employees, I was asked to join a company-wide project along the same lines. Developed and launched HR Call Center to support 8000+ employees in North America. Managing a team of seven, hired and trained call center representatives, wrote operational procedures, implemented call tracking system, created call tree, coordinated writing of online help scripts. Developed and implemented processes for timely update of call tree and help scripts. Developed metrics and provided data analysis to effectively manage resources.- Reputation for developing HR professionals with team members moving to positions in benefits, college programs and as HR business partners. Approximately 56% of customer service representatives (CSRs) earned college degrees while working in the call center.- Developed / implemented global process with flow charts to track customer contacts and ensure customer interface ownership maintained from initial "Contact Center" contact to resolution in new centralized HR model.- Achieved world class metrics performance with >90% positive response to customer surveys, <12 seconds average answer speed, and abandonment rate of <3.5%.- Focal point for anonymous website for employee questions of any kind, directed to anyone, including the Company President. Created and implemented procedure to interface with subject matter experts and legal to draft and publish formal response.- Selected by VP of Applied Global Services to act as focal point for response to questions from Customer Engineers resulting from policy changes to overtime rules and the forfeit of company cars.

Austin, Texas Area

HR Division Manager, ManufacturingHaving spent my career in the field, it was time to learn about manufacturing. As the HR business partner for the Chemical Vapor Deposition (CVD) Division manufacturing site, I provided comprehensive HR support to over 500 employees.- Coordinated actions to improve employee satisfaction and engagement based on results of Global employee survey. Conducted interim survey to determine effectiveness of actions, noting significant improvement in most areas.- Initiated CVD HR hotline for anonymous employee questions, answered by management team at monthly employee meetings.- Developed process for and prepared monthly headcount metrics for Austin manufacturing site, bridging gap between finance and HR numbers.- Headed recognition committee to select Employee of the Quarter and Small Team Awards.- Pooled resources and established a centralized HR services group for Austin's 2500+ remaining employees after Reduction in Force (RIF) severely impacted HR support to site. (Note: This paved the way for my next career change.)- Professionally coordinated RIF notifications over seven shifts. Guided management in selection process and redeployment of 28% of targeted employees in advance of layoffs.

Dallas/Fort Worth Area

Senior HR Manager, Customer Service DivisionSo how did I get into Human Resources? As the company grew, the HR Director supporting our Customer Service Division, who was based in California, decided we needed an HR person in the field. I approached him and asked why that person couldn't be me. He said he could hire an HR person and teach them Applied Materials and Field Engineering, or he could hire me and teach me Human Resources. So I became the first ever HR business partner in the field, providing comprehensive HR support to over 300 employees in sales and service offices throughout the United States. - Developed requirements matrix / review board process for promotions to highest level of Customer Engineer, resulting in consistency in promotions and prestige for those selected.- Created / published Career Handbook for Customer Service Division Job Families, increasing employee satisfaction by setting expectations and outlining career options.- Developed / implemented compressed work week program to support service contracts at customer sites, successfully addressing employee issues and impact to various benefits. - Conducted numerous Organizational Assessments, helped management understand top employee issues to focus on and developed plans to address issues.- As certified instructor, delivered employee development training to remote field locations.

Dallas/Fort Worth Area

Upon leaving the navy, I found a growing company of scientists and entrepreneurs who needed people who could manage in a technical environment. That is what the navy had taught me to do. Starting with just four Field Engineers, I ended up managing a team of up to 2 District Managers and 27 Customer Engineers, responsible for the installation, start-up, maintenance and repair of million dollar pieces of semiconductor manufacturing equipment at customer sites throughout the central United States.- Developed / implemented uptime demonstration program showcasing Field Engineering capabilities, resulting in first ever service contracts at TI and Motorola, with revenue >$1M.- President's Annual Quality Award received as team member taking Field Engineering from a "cost center" to a "profit center", changing the mindset of the entire company.

Groton, Ct

I had the privilege of being interviewed by Admiral Rickover prior to being accepted into the Navy Nuclear Power Program. It was the Admiral's practice to screen every officer applying for "his" program. https://en.wikiquote.org/wiki/Hyman_G._RickoverManaged the safe and reliable operation and maintenance of a nuclear propulsion plant on a high speed submarine. On separate occasions, received Navy Achievement Medal and Commendation from Commander, Submarine Atlantic Fleet for the immediate, calm and correct response to casualty situations.- Qualified in submarines- Officer of the Deck- Engineering Officer of the Watch- Diving Officer